Help Index

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• Welcome to the AT&T eMaintenance Home Page!

• Getting Started
  • System Requirements
  • Configuring Your Internet Browser
    • Configuring Netscape
      • Netscape 4.7x Browsers
      • Netscape 6.x Browsers
    • Configuring Microsoft Internet Explorer
  • Logging Into AT&T eMaintenance
    • Logging in from AT&T BusinessDirect
  • Logging Off from AT&T eMaintenance
    • AT&T BusinessDirect User Logoff
  • Troubleshooting
    • Clearing the Cache
      • Clearing Netscape Cache
      • Clearing Microsoft Internet Explorer Cache
    • Clearing Cookies
      • Clearing Netscape Cookies
      • Clearing Microsoft Internet Explorer Cookies
    • Other Browser Problems
      • IE Non-Secure Item Error
  • Creating a Circuit Ticket
  • Navigating AT&T eMaintenance Online Help

• Using the Internet Browser
  • Browser Features
    • Adding a Bookmark
    • Maximizing the Internet Browser
    • Using the Reload (Refresh) Function
    • Using the Mouse Pointers
    • Using the Mouse Buttons
    • Using Unsupported Browsers
  • Using Frames
  • Using Pop-Up Windows
  • Printing from Frames and Pop-Up Windows
    • Printing from Frames
    • Printing from Pop-Up Windows (without Frames)
    • Printing from Pop-Up Windows (with Frames)

• AT&T eMaintenance Fundamentals
  • Testing and Trouble Ticketing in AT&T eMaintenance
  • Testing
    • Rules for Testing
    • Circuit Test Descriptions
      • DS0 Circuit Test Descriptions
      • DS1 Circuit Test Descriptions
  • Trouble Ticketing
    • Ticket Log
    • Ticket Status Descriptions
    • Ticket Types
  • Change Management Tickets
  • Other AT&T eMaintenance Basics
    • Special Characters
    • Date and Time Format
    • Frequently Performed Tasks
    • Changing Your Password
    • Submitting Feedback to AT&T

• AT&T eMaintenance Features
  • Performing Common Tasks from the Home Page
    • Running a Test from the Home Page
    • Checking Alarms from the Home Page
    • Reporting a Trouble from the Home Page
    • Checking Ticket Status from the Home Page
    • Summarizing Ticket Status from the Home Page
  • Working with Circuits
    • Viewing Circuits
      • Viewing All Circuits
      • Viewing Selected Circuits
      • Querying a Specific Circuit
      • Printing Circuit Details
      • Downloading Circuit Inventory Results
    • Creating/Editing an MCN Group
      • Subnetworking
      • Viewing Subnetwork Details
    • Adding/Editing Circuit Aliases
      • Adding/Editing Multiple Circuit Aliases
      • Adding/Editing a Specific Circuit Alias
    • Creating a Ticket for a Circuit
    • Copying a Ticket for a Circuit
    • Viewing Tickets Related to a Circuit
    • Viewing/Editing Circuit Details
    • Reporting Troubled PVCs/EPVCs on a Circuit Ticket
    • Modifying/Updating Circuit Contact Information
    • Checking Alarms
  • Testing Your Circuits
    • Requesting Tests
    • Scheduling Tests
      • Rescheduling Tests
      • Cancelling Scheduled Tests
    • Viewing Test Results for a Circuit
    • Printing Test Results
    • Deleting Test Results
  • Viewing Test Results for All Circuits
  • Viewing Scheduled Tests
  • Working with Phone Numbers
    • Creating a Ticket for a Phone Number
    • Copying a Ticket for a Phone Number
    • Viewing Toll Free Numbers
      • Viewing Selected Toll Free Numbers
      • Viewing All Toll Free Numbers
      • Downloading Toll Free Number Inventory Results
    • Viewing Circuits for Toll Free Numbers
      • Downloading Circuit Inventory Results for a Toll Free Number
    • Viewing/Editing Details for Toll Free Numbers
      • Viewing Advanced Features for a Toll Free Number
      • Modifying/Updating Toll Free Number Contact Information
    • Viewing Tickets Related to a Toll Free Number
  • Working with Local Service IDs
    • Viewing Local Service IDs
      • Viewing All Local Service IDs
      • Viewing Selected Local Service IDs
      • Downloading Local Services Inventory Results
    • Adding/Editing Service ID Aliases for Local Service IDs
      • Adding/Editing Multiple Local Service ID Aliases
      • Adding/Editing a Specific Local Service ID Alias
    • Creating a Ticket for a Local Service ID
    • Creating a Ticket for a Local PRIME Phone Number
    • Creating an Unresolved Ticket for a Local Service ID
    • Viewing/Editing Details for a Local Service ID
    • Modifying/Updating Local Service ID Contact Information
    • Viewing Tickets Related to a Local Service ID
    • Viewing Unresolved Local Tickets
  • Working with Managed Services Troubles
  • Working with Tickets
    • Change Management Tickets
    • Viewing Tickets
      • Creating/Editing a Ticket Alias
      • Viewing All Open Tickets
      • Viewing Selected Tickets
      • Viewing Details for a Single Ticket
    • Viewing Troubled PVCs on a Ticket
    • Printing a Ticket
    • Editing a Ticket
    • Rescheduling a Circuit Ticket-Related Intrusive Test
    • Cancelling a Circuit Ticket-Related Intrusive Test
    • Requesting Information/Updating a Ticket
    • Requesting Escalation
    • Contesting a Ticket
    • Closing a Ticket
  • Working with Subdivisions
    • Changing Active Subdivision
    • Previewing Group Profile
    • Searching Across All Subdivisions
  • Starting Auto-Status Notification
  • Using Auto-Status Notification
  • Using Message Notification
    • Setting Up a New Message Notification Request
    • Modifying an Existing Message Notification Request
    • Deleting an Existing Message Notification Request
    • Copying an Existing Message Notification Request
    • Listing Existing Message Notification Requests
  • Working with Reports
    • Choosing and Interpreting Reports
      • What's in the Activity Report?
      • What's in the Brief Ticket Summary Report?
      • What's in the Closed Ticket Detailed Summary Report?
      • What's in the Closed Ticket Summary Report?
      • What's in the Data Extraction Report?
      • What's in the Related Tickets/History Report?
      • What's in the Service ID Ticket Activity Report?
      • What's in the Ticket Categorization Report?
    • Generating Reports
    • Generating a Related Tickets/History Report
    • Printing Reports
    • Exporting Report Data to Excel
  • Working with Scheduled Maintenance
    • Viewing Existing Schedule Maintenance Windows
    • Creating a New Scheduled Maintenance Window
    • Updating an Existing Scheduled Maintenance Window
    • Canceling an Existing Scheduled Maintenance Window
  • Working with the User Profile
  • Working with Try This Feature

• AT&T eMaintenance Screens
  • Screen Field Types
  • AT&T eMaintenance Read-Only Home Page
  • AT&T eMaintenance Home Page
    • Quick Navigation Search Results Screen
    • Check Ticket Status Search Results Screen
    • Too Many Entries Screen
    • CST Display
  • Work With Circuits Screen
    • Circuit Inventory Screen
    • Query Specific Circuit Screen
    • Current MCN Group Screen
    • Creating/Editing an MCN Group Screen
    • Provisioned MCNs Screen
    • Subnetwork Details Screen
    • Add/Edit Circuit Aliases Screen
    • Add/Edit Circuit Alias for Circuit ID Screen
    • Create Ticket for Circuit Screen
    • MEN List Screen
    • PVCs/EPVCs List Screen
    • Report CER IP Addresses Screen
    • Nodal Ticket Questionnaire Screen
    • Service Assurance Request Questionnaire Screen
    • View/Edit Circuit Details Screen
    • View/Edit Location Screen
    • Print Preview of Details for Circuit Screen
    • Alarm Activity & State Screen
    • DS3/SONET Alarm Activity & State Screen
  • Request Test/View Results for Circuit Screen
    • Determine Testability Screen
    • Request Test Screen
    • PVC/EPVC Test Data Screen
    • Test Request Confirmation Screen
    • Request Test - Tickets Open - Test Denied Screen
    • View Test Results for Circuit Screen
    • Print Preview of Test Results for Circuit Screen
    • Delete Test Result Screen
  • View Test Results for All Circuits Screen
  • Scheduled Tests Screen
    • Reschedule a Test Screen
    • Reschedule/Cancel a Test Screen
    • Outstanding Test Request Screen
    • Test Scheduled for Circuit Screen
  • Work With Phone Numbers Screen
    • Add/Edit TFN Aliases Screen
    • Add/Edit TFN Alias for Toll Free Number Screen
    • Create Ticket for Phone Number - Invalid Phone Number Screen
    • Create Ticket for Phone Number Screen
    • Phone Ticket Questionnaire Screens
    • Toll Free Number Inventory Screen
    • Circuit Inventory for Toll Free Number Screen
    • View/Edit Details for Toll Free Number Screen
    • Advanced Features for Toll Free Number Screen
  • Work With Local Services Screen
    • Local Services Inventory Screen
    • Current BES BAN Group Screen
    • Creating/Editing a BES BAN Group Screen
    • Provisioned BES BANs Screen
    • Add/Edit Service ID Aliases Screen
    • Add/Edit Service ID Alias for Service ID Screen
    • Create Ticket for Local Service ID Screen
      • Local Ticket Questionnaire Screen
    • Create Unresolved Ticket for Local Service Screen
    • Create Unresolved Ticket for Local Service ID Screen
    • View/Edit Service ID Details Screen
    • Print Preview of Details for Service ID Screen
  • Managed Services Trouble Reporting Screens
  • Work With Tickets Screen
    • Ticket Inventory Screen
    • Related Tickets/History for Service ID Screen
    • Show Open Tickets Related to Service ID Screen
    • View/Edit Ticket Screen
      • View PVCs/EPVCs screen
      • Reschedule Intrusive Test screen
      • Cancel Intrusive Test screen
    • Request Information/Update Ticket Screen
    • Print Preview for Ticket Screen
    • Request Escalation Screen
    • Contest Ticket Screen
    • Request Closure for Ticket Screen
  • Work With Subdivisions Screen
    • Variable Search Results Screen
    • Subdivision Search Results Screen
    • Profile for Group Name Screen
  • Start Auto-Status Notification Screen
    • Auto-Status Notification Screen
  • View Reports Screen
    • Ticket Categorization Report Screen
    • Closed Ticket Summary Report Screen
    • Brief Ticket Summary Report Screen
    • Closed Ticket Detailed Summary Report Screen
    • Related Tickets/History
    • Search Results for Related Tickets/History Report Screen
    • Related Tickets/History Report Screen
    • Service ID Ticket Activity Report Screen
    • Activity Report Screen
    • Data Extraction Report Screen
  • Scheduled Maintenance Search Screen
    • Scheduled Maintenance Search Results Screen
    • Scheduled Maintenance Screen
      • Maintenance Scheduled for <number> Service IDs Window
      • Maintenance Scheduled for <Service ID> Window
    • Show Related Schedules for <Service ID> Screen
  • View/Edit User Profile Screen
• Give Us Your Feedback, Comments and Suggestions Screen
• Try This Feature Screen