Conclusion, Clearance, Analysis, and Trouble Codes

This section lists

Conclusion Codes

Conclusion Code	Description
2	Diagnose error.
102	Multipoint DS1.
102	DS1 with multiple facilities.
103	DS1 with no facilities.
104	Multiple segments reported.
105	PL TOS with nodal switch.
107	Invaid TOS.
108	Diagnose timed out or already run.
110	AP circuit.
111	AP circuit.
112	No CKLs reported.
113	IAS
151	Alarm cleared with activity in the last hour.
152	Alarms - needs further testing.
155	Alarm in failed state.
156	No alarm history.
157	No alarm history.
159	T3 alarm in failed state.
160	Circuit clear.
161	Circuit clear.
180	No available test.
181	No available test.
182	No available test.
183	No recommended test.
184	No recommended test.
203	Trunk in manual maintenance state.
220	4ESS facility failed. No available test.
221	Trunk in lockout. No available test.
222	4ESS facility clear. No available test.
510	Test server system error.
511	Failed to load test points or run test.
512	Curcuit already under test.
520	Test OK (TOK).
522	Customer Premises Equipment (CPE).
523	Cleared loopback.
524	Indeterminate test result.
525	Test found AT&T problem.
526	Test found AT&T problem.
527	Test found AT&T problem.
528	Requires follow-up.
529	AP problem.
530	AP problem.
531	AP problem.
532	AP problem.
533	AP problem.
534	Abnormal Station Code (ASC) - probable loss of power.
535	Failed express T3.
536	Circuit degraded.
539	Failed to run test due to NE communications problem.
560	Indeterminate test result.
561	More than one circuit on IAC.
564	More than one circuit on IAC.
570	AP problem - LNS.
571	AP problem - LNS.
573	AP problem - LNS.
580	No test permission
581	Alarms; no test permission.
582	Alarms; no test permission.
583	Alarms; no test permission.
600	Trunk lockout failed.
601	Trunk restore failed.
620	4ESS Switch (4E) facility clear.
621	4ESS Switch (4E) facility clear.
680	4ESS Switch (4E) facility failed; no test permission.
681	Trunk in lockout; no test permission.
682	4ESS Switch (4E) facility clear; no test permission.
700	IPX switch.
702	Failed to get port stats.
704	Frame Relay Port Monitor has detected trouble; no available test. Further analysis is required.
706	Port group 2: alarm threshold.
707	Port group 3: congestion.
708	Port group 4: LMI configuration.
709	Port group 5: unknown DLCI
712	Group 6 data error.
721	Too many PVCs.
729	No data from customer.
730	Errors on multiple Permanent Virtual Circuits (PVCs).
731	Port and all Permanent Virtual Circuits (PVCs) OK.
733	Failed to get channel stats.
734	Failed to get channel stats.
735	Port monitor failed, Auto-Test OK (TOK)
736	DS3 Frame Relay access problem.
737	IPFR PVCs exist.
750	No PVCs found.
751	Too many PVCs.
763	DSL PVCs OK.
764	DSL PVC failed.
765	DSL Intrustive PVC test error.
766	DSL Intrustive PVC test error.
816	UNI-UNI test failure.
817	Service Interworking (SIW) PVC delay test failure.
818	Service Interworking (SIW) PCV problem.
820	Service Interworking (SIW) test indicates Customer Premises Equipment (CPE) problem.
821	IP-enabled Frame Relay (IPFR) Permanent Virtual Circuits (PVCs) exist; all other Permanent Virtual Circuits (PVCs) Test OK (TOK)
899	Integrated Access Circuit (IAC) Test OK (TOK). No loopable devide available.
901	Test PVC failed to run.
902	Test PVC failed to run.
903	Integrated Access Circuit (IAC) Test OK (TOK). PVC failed XMT test.
904	Integrated Access Circuit (IAC) Test OK (TOK). PVC failed XMT test.
905	Integrated Access Circuit (IAC) Test OK (TOK). PVC detected loop.
906	Integrated Access Circuit (IAC) Test OK (TOK). PVC detected loop.
907	Integrated Access Circuit (IAC) Test OK (TOK). Failed to loop Channel Service Unit (CSU).
910	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) Test OK (TOK) to Channel Service Unit (CSU).
911	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) Test OK (TOK) to Channel Service Unit (CSU). Failed to clear PVC.
912	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) Test OK (TOK) to Channel Service Unit (CSU). Failed loopdown.
913	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) Test OK (TOK) to Channel Service Unit (CSU). Failed loopdown.
915	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU). Failed to clear PVC.
916	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU). Failed loopdown.
917	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU). Failed loopdown.
919	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU). Failed to set up PVC.
920	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU). PVC to Network Interface (NI) failed XMT test.
921	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU). PVC to Network Interface (NI) failed XMT test.
922	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU). PVC to Network Interface (NI) failed detected loop.
923	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU). PVC to Network Interface (NI) failed detected loop.
926	Integrated Access Circuit (IAC) Test OK (TOK); failed to loop Channel Service Unit (CSU) and Network Interface (NI).
927	Integrated Access Circuit (IAC) Test OK (TOK); failed to loop Channel Service Unit (CSU) and Network Interface (NI).
928	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU). Failed to loop Network Interface (NI).
929	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU). Failed to loop Network Interface (NI).
930	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU); Test OK (TOK) to Network Interface (NI).
931	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU); Test OK (TOK) to Network Interface (NI); failed to clear NI.
932	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU); Test OK (TOK) to Network Interface (NI); failed loopdown.
933	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU); Test OK (TOK) to Network Interface (NI); failed loopdown.
935	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU)and Network Interface (NI). Failed to clear PVC.
936	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU) and Network Interface (NI). Failed loopdown.
937	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU) and Network Interface (NI). Failed loopdown.
941	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU) and Network Interface (NI). Failed to loop DACS.
942	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU) and Network Interface (NI). Failed to loop DACS.
943	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU) and Network Interface (NI). Test OK (TOK) to DACS.
944	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU) and Network Interface (NI). Test OK (TOK) to DACS. Failed to clear PVC.
945	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU), Network Interface (NI), and DACS.
946	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU), Network Interface (NI), and DACS.
948	Integrated Access Circuit (IAC) Test OK (TOK); failed to loop Channel Service Unit (CSU).
951	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) Test OK (TOK) to Channel Service Unit (CSU).
952	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) Test OK (TOK) to Channel Service Unit (CSU). Failed to clear PVC.
953	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) Test OK (TOK) to Channel Service Unit (CSU). Failed loopdown.
954	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) Test OK (TOK) to Channel Service Unit (CSU). Failed loopdown.
956	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU). Failed to clear PVC.
957	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU). Failed loopdown.
958	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU). Failed loopdown.
959	Integrated Access Circuit (IAC) Test OK (TOK); failed to loop CSU and DACS.
960	Integrated Access Circuit (IAC) Test OK (TOK); failed to loop CSU and DACS.
961	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU). Failed to loop DACS.
962	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU). Failed to loop DACS.
7101	Multipoint DS1.
7102	DS1 with multiple facilities.
7103	DS1 with no facilities.
7104	Multiple segments reported.
7110	Access Provider (AP) circuit.
7111	Access Provider (AP) circuit.
7113	All legs reported down.
7520	Test OK (TOK)
7521	Partial Test OK (TOK)
7524	Indeterminate test result.
7525	Test found AT&T problem.
7528	Requires follow-up.
7529	Access Provider (AP) problem.
7530	Access Provider (AP) problem.
7531	Access Provider (AP) problem.
7532	Access Provider (AP) problem.
7533	Access Provider (AP) problem.
7534	Test OK (TOK)
7560	Indeterminate test result.
7702	Failed to get port stats.
7706	Port group 2: alarm threshold.
7707	Errors have been detected indicating a congestion problem. Further analysis will be performed by AT&T.
7708	Port group 4: LMI configuration.
7709	Port group 5: unknown DLCI.
7720	No testable PVCs.
7721	Analysis indicated that the port tested OK. Please verify your service or check your customer premise equipment.
7729	Port and PVC testing was completed and no data is being received at the PVC level. Please verify your service and check your customer premise equipment.
7730	Errors on multiple FR-FR PVCs Frame Relay PVC Monitoring detected errors on multiple PVCs.
7731	Channel Stats - No PVCs errors for SIW PVCs The Frame Relay port/channel monitor detected no trouble. Please verify your service and check your customer premise equipment.
7733	Failed to get channel statistics.
7736	Trouble on AT< DS3 access circuit.
7819	Errors on SIW PVC(s).
8001	General PREP fallout from Rules Engine.
8002	General fallout from Rules Engine.
8003	Closed WMS ticket exists.
8005	Successful link to WMS.
8009	Unable to link to WMS.
8014	Ticket already exists on remote end.
8015	Could not get port status on remote end.
8016	Trouble isolated to remote port.
8017	No problem on PVC in trouble.
8018	IPX switch.
8019	Further testing is required on this circuit. Need to obtain obtrusive test authorization before continuing.
8026	Access Provider (AP) problem.
8028	Trouble isolated to remote port.
8029	Access Provider (AP) problem.
8031	Access Provider (AP) problem.
8032	Change Service ID unsuccessful.
8033	Ticket already exists on the remote end.
8034	T3 restored.
8035	Successful link to WMS.
8036	WMS ticket created.
8037	T3 restored.
8038	Access Provider (AP) problem.
8039	Multiple facility alarms were detected. Further analysis will be performed by AT&T.
8040	Both ports OK; no data on Permanent Virtual Circuit (PVC).
8041	Unable to link to WMS.
8042	Alarm detected, failed to link to WMS.
8043	Customer Premises Equipment (CPE).
8044	Problem found and cleared.
8046	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU) and Network Interface (NI); TOK to DACS.
8047	Port and all Permanent Virtual Circuits (PVCs) OK.
8048	Test OK (TOK).
8049	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) Test OK (TOK) to Channel Service Unit (CSU).
8050	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) Test OK (TOK) to Channel Service Unit (CSU).
8051	Test Permanent Virtual Circuit (PVC) failed to run.
8052	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) Test OK (TOK) to Channel Service Unit (CSU).
8100	Not an AT&T customer.
8101	Calling To number is not valid.
8102	Network outage.
8103	Cannot validate call info, or not an AT&T local customer.
8104	Customer does not have SDN.
8105	Nodal customer; need circuit ID.
8106	Customer does not have SDN.
8107	Customer does not have 8YY service with AT&T.
8108	Customer has geographic restriction.
8109	Customer has AT&T Digital Link (ADL); need circuit ID from customer.
8110	Automation failed to run.
8111	AT&T facility problem.
8112	Access Provider (AP) problem.
8113	Customer does not have SDN.
8114	Customer has billing block Long Distance (LD) service.
8115	Customer has AT&T service; needs further analysis.
8116	Cannot determine LAP Circuit ID.
8117	IBR Test OK (TOK).
8118	No test permission.
8119	CSU does not permit V.54.
8120	Customer Premises Equipment (CPE).
8121	Indeterminate test result.
8122	Indeterminate test result.
8123	IBR Partial Test OK (TOK).
8131	Customer Premises Equipment (CPE).
8132	No recommended test.
8133	No test permission.
8134	No available test.
8135	No test permission.
8136	Intermittent test not available.
8137	Intermittent test not available.
8138	Intermittent intrusive Testing has been scheduled for the future; no further automated testing will be performed until that time.
8139	Error on Permanent Vitual Circuit (PVC).
8140	Error on Permanent Vitual Circuit (PVC).
8141	Failed to get channel statistics.
8142	Failed to get channel statistics.
8143	Customer has geographic restriction.
8144	Customer account not complete.
8145	Customer account not complete.
8148	Further automation not available.
8149	Fallout from wink test.
8150	Automated DS1 testing will be performed on this circuit at the time scheduled by the customer.
8151	Customer has not given the intrusive test authorization. This ticket will be turned up to the customer.
8152	Trunks in provisioning state.
8153	Calling To number not found on domestic.
8154	Calling To number is Global or ILD.
8155	Call is blocked.
8156	Call is not allowed.
8157	Request LEC test call.
8158	Not AT&T PIC.
8159	Digital Switch Service
8160	Positive Lookup on Calling To number.
8161	Automated test calls have completed. Further analysis will be performed by AT&T
8162	Calling To number is off-net to Competitive Local Exchange Carrier (CLEC) LRN.
8163	Access Provider (AP) problem.
8164	Calling To number is not valid.
8165	Call is not processed through SDN domain.
8166	ANI discrepency.
8167	Station group is not active.
8168	Calling To number is not active.
8169	ANI has special prompting features.
8170	Customer prompted for a code for this call.
8171	Block on this call.
8172	Translation discrepancy in the switch.
8173	On-net Calling To number is SAFER.
8174	Fallout from DOP test.
8175	Failed test calls to off-net Calling To number.
8176	LRN mismatch.
8177	Off-net Calling To number ported to AT&T Digital Link (ADL) location.
8178	No trouble detected at terminating end. Possible Access Provider problem at originating end. AT&T will refer this trouble to the CLEC.
8179	AT&T Long Distance Network tests good. If trouble still exists, please check your equipment and, if necessary, contact the AT&T Local Service Maintenance Center at (877) 325-0445 to report this trouble
8180	Routing discrepancy on terminating end.
8181	Routing for this Calling To number is via an Network Edge Switch Vehicle (NESV).
8182	Station group privilege is not defined for voice.
8183	Station group privilege set for 56K data.
8184	Calling To number is off-net and ported to CLEC LRN.
8185	Fallout from CTP.
8186	Fallout from NIC.
8187	Fallout from AMWS.
8188	Fallout from BMP Test.
8189	Fallout from UIS.
8190	Fallout from NFM.
8191	Fallout from REDCOM.
8192	Fallout from ATOC.
8193	Test Call completed OK.
8195	Fallout from INT
8196	Initial test call successful and NPA NXX of ANI verified. Open in switch. Further analysis will be performed by AT&T
8197	Calling To Number is Off-Net. Routing is to NESV. Further analysis will be performed by AT&T
8198	Trunks found in High and Wet state. Further analysis will be performed by AT&T to check for possible DACS trouble
8199	Initial trouble assessment has been completed. Further analysis will be performed by AT&T
8200	Automated analysis is not available at this time. Further analysis will be performed by AT&T.
8201	ATM port configuration problem.
8202	ATM PVC configuration problem.
8203	ATM switch problem.
8204	Multiple ATM PVC problems.
8205	ATM network delay problem.
8206	ATM Customer Premises Equipment (CPE) problem.
8207	ATM Customer Premises Equipment (CPE) problem.
8208	ATM port and all PVCs Test OK (TOK).
8209	ATM testing not available.
8210	Timeout getting ATM channel statistics.
8211	ATM port not in operation.
8216	ATM port not in operation.
8217	SONET alarm.
8218	ATM loss of cell delineation.
8219	ATM Port not in operation.
8220	Loss of service at ATM port, but no facility alarms.
8224	No testable PVCs found for ATM.
8225	ATM port and all PVCs Test OK (TOK).
8226	ATM port and PVCs Test OK (TOK).
8227	ATM inactive PVC.
8228	OAM cells discarded.
8229	OAM cells transmitted.
8230	ATM PVC invalid operational status.
8231	ATM PVC invalid operational status.
8232	ATM multiple PVC problems.
8233	ATM multiple PVC problems.
8234	Failed to perform ATM PVC monitor.
8235	ATM is Test OK, but IPFR PVCs exist.
8236	Alarms in last hour, but ATM port is Test OK.
8237	Alarms in last hour, but ATM port is Test OK.
8243	ATM DS3 line failure.
8244	ATM line is up, but port is not in operation.
8245	ATM EFCI exceeded threshold.
8246	ATM Unknown VPI/VCI.
8247	ATM no data received from customer.
8248	ATM port and all PVCs Test OK.
8249	ATM port and PVCs Test OK.
8250	ATM possible remote problem.
8251	Non-compliant ATM cells.
8252	ATM possible remote problem.
8253	Failed to perform ATM PVC monitor.
8254	ATM failed endpoint status.
8255	ATM endpoint status problem.
8257	ATM no cells transmitted to network.
8258	ATM transmits less than receive.
8259	ATM cells discarded.
8261	V.54 or IOC problem detected.
8262	Monitor found a problem. No test permission.
8263	Timeout from test server.
8271	ATM remote end problem.
8272	ATM remote end problem.
8273	ATM multiple PVC problems.
8274	ATM multiple PVC problems.
8277	ATM Test OK, but IPFR PVCs exist.
8283	ATM DS3 line is not in operation.
8284	Multiple IMA circuit problems.
8285	Trouble isolated to another IMA circuit.
8301	IAC Test OK. PVC failed to NI and failed to DACS. IOC EAT OK.
8302	IAC Test OK. PVC failed to NI and failed to DACS. IOC EAT failed.
8303	No errors during DS1 access circuit testing. FR Test PVC test for FR IBR/DS0 IAC (Single service): NCOE loop-up test failed but clear Test PVC test OK.
8304	No errors during DS1 access circuit testing. FR Test PVC test for FR IBR/DS0 IAC (Single service): NCOE loop-up test failed and clear Test PVC test failed
8305	FR Test PVC test where there are more than 9 DACS test points on circuit
8306	No errors during DS1 access circuit testing. FR Test PVC test for FR IBR/DS0 IAC (Multiple services): Continuity, Loop, and Error tests successful, CSU loop-up test successful
8307	No errors during DS1 access circuit testing. FR Test PVC test for DS1: NCOE loop-up test failed but clear Test PVC test OK
8308	No errors during DS1 access circuit testing. FR Test PVC test for DS1: NCOE loop-up test failed and clear Test PVC test failed
8309	Test PVC was unable to loop the CSU or NI, and tested unsuccessfully to the NCOE. FR Test PVC test for DS1: Continuity, Loop, and Error tests successful
8310	No errors during DS1 access circuit testing. FR Test PVC test for DS1 to the NCOE: Continuity, Loop, and Error tests failed. Needs to be notified to the DNCC
8311	No errors during DS0 access circuit testing. FR Test PVC test for DS0: Continuity, Loop, and Error tests successful, loop down at NI successful, and clear Test PVC test OK
8312	No errors during DS0 access circuit testing. FR Test PVC test for DS0: Continuity, Loop, and Error tests successful, loop down at NI successful, but clear Test PVC test failed
8313	No errors during DS0 access circuit testing. FR Test PVC test for DS0: Continuity, Loop, and Error tests successful, loop down at NI failed, but clear Test PVC test OK
8314	No errors during DS0 access circuit testing. FR Test PVC test for DS0: Continuity, Loop, and Error tests successful, loop down at NI failed, and clear Test PVC test failed
8320	PRM-NPRM indicates CPE problem.
8331	Access circuit test OK, but follow-up test did not run.
8332	Access circuit test OK, but follow-up test did not run.
8333	Access Provider (AP) problem.
8334	Access Provider (AP) problem.
8335	Test OK (TOK)
8337	Customer Premises Equipment (CPE).
8338	Indeterminate test result.
8339	Requires follow-up.
8341	Indeterminate test result.
8342	ATM port up, but taking errors.
8343	Cleared loopback.
8350	Ticket already open on circuit.
8351	No available test.
8352	Test retry failed.
8353	Trouble has been isolated to the Remote Port Circuit. Reserved for CSID enhancement.
8360	Channel Stats - Customer-reported PVCs exceeding processing limit (# of customer-reported > 5 FR-FR PVCs or > 3 SIW PVCs)
8361	Channel Stats Group 4 error - ABIT error, Remote Port Stats OK, Test Con and/or Test Delay tests failed. Needs to be notified to the DNCC
8362	Channel Stats Group 4 error - ABIT error, Remote Port Stats OK, Test Con and/or Test Delay tests passed
8363	Channel Stats Group 4 error - ABIT OK, FECN/BECN + Discard TOK, Test Con and Test Delay failed, Remote Port Stats TOK. Needs to be notified to the DNCC No port errors detected. The PVC failed the continuity test. The remote port TOK. Further analysis will be performed by AT&T.
8364	Channel Stats Group 4 error - ABIT OK, FECN/BECN + Discard TOK, Test Con and Test Delay TOK, Channel Stats TOK AT&T detected a possible congestion problem. This was cleared by temporarily increasing your committed information rate (CIR). Please consult with your Account Rep to review your service needs.
8365	Channel Stats Group 4 error - ABIT OK, FECN/BECN + Discard TOK, Test Con and Test Delay TOK, Channel Stats failed Automated testing could not be completed at this time. Further analysis will be performed by AT&T.
8366	Channel Stats Group 4 error - Asymmetric CIRs AT&T has detected a possible problem with overutilization of the port and/or PVC. Further analysis will be performed by AT&T.
8367	Channel Stats Group 4 error - Remote Port Group 1 or 6 error AT&T detected a possible trouble on the remote port . You may wish to create a ticket on the remote port circuit ID if your service is still in trouble.
8368	Channel Stats SIW testing - PVC Monitoring or Test Delay Uni-Uni test failed due to operational and data validation error
8369	Channel Stats SIW testing - Both Test Delay and Uni-Uni tests passed, but transmission passed and receive failed, and circuit contains IPFR PVCs. Need to be notified to IPFR Work Center
8370	Channel Stats SIW testing - Both Test Delay and Uni-Uni tests passed, but both transmission and receive failed
8371	Channel Stats SIW testing - Both Test Delay and Uni-Uni tests failed
8372	Channel Stats FR-FR testing - All Group 3 errors (i.e., CPE problems), and circuit contains IPFR PVCs
8373	Channel Stats FR-FR testing - All PVCs TOK (i.e., PVC errors), and circuit contains non-testable SIW PVCs
8374	Channel Stats FR-FR testing - All Group 3 errors (i.e., CPE problems), and circuit contains non-testable SIW PVCs
8375	Channel Stats FR-FR and SIW testing - All PVCs TOK (i.e., no PVC errors), and circuit contains non-testable SIW PVCs
8376	Channel Stats FR-FR testing - All FR-FR Group 3 errors and/or SIW Case 2 errors (i.e., CPE problems), and circuit contains non-testable SIW PVCs
8377	Channel Stats - Group 4 error - original CIR reached max. CIR limit, and can’t be upgraded for temporary testing AT&T has detected a possible congestion problem. Further analysis will be performed by AT&T.
8380	Analysis has detected a possible AT&T Network trouble. Further analysis will be performed by AT&T.
8381	Analysis has detected a possible network trouble. Further analysis will be performed by AT&T.
8382	Automated analysis is not available at this time. Further analysis will be performed by AT&T.
8383	Analysis has detected a possible network trouble. Further analysis will be performed by AT&T.
8384	Analysis has detected a possible AT&T Network trouble. Further analysis will be performed by AT&T.
8385	Analysis has detected a possible problem incoming to AT&T. Further analysis will be performed.
8386	Analysis has detected a possible problem incoming to AT&T. Further analysis will be performed.
8387	Automated testing cannot be completed at this time. Further analysis will be performed by AT&T.
8388	Automated testing cannot be completed at this time. Further analysis will be performed by AT&T.
8389	The Frame Relay Port Stat test has detected trouble on the access circuit. Further testing is not available. Further analysis will be performed by AT&T.
8390	Analysis has detected a possible network trouble. Further analysis will be performed by AT&T.
8391	Automated analysis is unable to determine the PVC in trouble. Further analysis will be performed by AT&T.
8392	Automated analysis is unable to determine the PVC in trouble. Further analysis will be performed by AT&T.
8393	Automated testing cannot be completed at this time. Further analysis will be performed by AT&T.
8394	Customer Premises Equipment (CPE).
8395	AIS-CI
8398	RAI-CI
8399	CI alarms at both ends of circuit.
8400	Prep by Extended Diagnose.
8401	Prep by Extended Diagnose.
8402	Prep by Extended Diagnose.
8403	Prep by Extended Diagnose.
8404	Prep by Extended Diagnose.
8405	Prep by Extended Diagnose.
8406	Prep by Extended Diagnose.
8407	Prep by Extended Diagnose.
8408	Prep by Extended Diagnose.
8409	Prep by Extended Diagnose.
8410	Test found AT&T problem.
8411	Requires follow-up.
8412	The test detected a probable loss of power to the customer’s equipment at . Further analysis will be performed by AT&T.
8413	Failed express T3.
8414	Service may have been locked out.
8415	Indeterminate test result.
8416	An Access Supplier was detected toward . This ticket will be referred to the Access Provider for further analysis.
8417	A problem was detected that requires the attention of the Access Provider. The problem was detected toward . This ticket will be referred to the Access Provider for further analysis.
8418	Access Provider (AP) problem.
8419	Test OK.
8420	Partial Test OK.
8421	Customer Premises Equipment (CPE).
8422	Cleared loopback.
8423	Indeterminate test result.
8424	Test found AT&T problem.
8425	Test found AT&T problem.
8426	5E is NOT found. Automated testing is not available at this time. Further analysis will be performed by AT&T.
8427	This call is blocked and can only be unblocked when customer calls Billing at (888) 335-1025 to discuss the account.
8428	The Calling To Number provided is a local call and must be reported to your Local Phone Service Provider. If you are having trouble with long distance calling, please open a new ticket and provide long distance Calling To Number
8429	Customer is Reseller and has AT&T SDN service. Further analysis will be performed by AT&T
8430	AT&T Network tests good. If trouble still exists, the problem may be with your Local Service Provider or within your equipment. This ticket will be turned up to the customer
8431	Trouble reported is international. Further analysis will be performed by AT&T
8432	Initial trouble assessment completed. Further analysis will be performed by AT&T
8433	Our records show that you have AT&T Digital Link Service but have reported a trouble on a telephone number. Please create a new ticket reporting the trouble on your circuit ID
8434	Trouble originated in NESV. Further analysis will be performed by AT&T
8435	Customer is prompted for Auth Code. Calling To Number is blocked per Auth Code screening. Customer should contact Account Team if Calling To Number should not be blocked
8436	Customer is prompted for Auth Code. Calling To Number is not allowed per Auth Code screening. Customer should contact Account Team if Calling To Number should be allowed
8437	ANI is found in SSIRS but missing from SDN SMS
8438	The ANI is found in SSIRS but the record has been inactive more than 30 days. Need further Ticket Analysis
8439	No ANI match is found in SSIRS
8440	Trunk is locked out for provisioning. Customer should contact Account Team to inquire about provisioning activity
8442	This call is not allowed for this Authorization Code. Contact your corporate telecom manager or AT&T Account Team for assistance. Ticket will be turned up to the customer
8443	Authorization Code not found in in customer’s SDN record. Contact your corporate telecom manager or AT&T account team for assistance. Ticket will be turned up to the customer
8444	Possible Access Provider problem at originating end. AT&T will refer this trouble to the CLEC
8445	The Calling To Number provided is a Toll Free number. Please create a new ticket using the Toll Free number as the number in trouble
8446	Initial trouble assessment has been completed. Further analysis will be performed by AT&T
8447	Initial testing indicates trouble may be on terminating T1.5 of Calling To Number. Further analysis will be performed by AT&T
8448	The Calling To Number provided is a Toll Free number. Toll Free calling is not allowed for SDN or ISDN without AT&T Digital Link feature. This ticket will be turned up to the customer
8449	The Calling To Number provided is not a local call. Further analysis will be performed by AT&T
8450	The Calling From and Calling To Numbers provided indicate this is a local call. Please contact the AT&T Local Service Maintenance Center at (877) 325-0445 to report this trouble. If you are having trouble with Long Distance calling, please open a new ticket and provide a long distance number in the Calling From or Calling To field
8451	No errors were detected during access circuit testing or monitoring. The Test PVC failed to set up the test PVC.
8452	DS0 autodetect trunk restored.
8453	8YY test call failed.
8454	test call to terminating number failed.
8455	D-channel in service.
8456	D-channel out of service.
8457	Customer Premises Equipment(CPE).
8458	D-channel out of service; no test permission.
8459	Customer Premises Equipment(CPE).
8460	Calling To number is 700
8461	Calling To number is not valid.
8463	Auto-detect, but trunk is active.
8469	Failed to load test points or run test.
8470	International call not allowed.
8490	Automation failed.
8491	Further analysis required.
8502	Test PVC failed to run.
8503	No errors were detected during DS1 access circuit testing. The Test PVC failed to transmit. Further analysis will be performed by AT&T.
8504	No errors were detected during DS1 access circuit testing. The Test PVC failed to transmit and the Test PVC was not cleared. Further analysis will be performed by AT&T.
8505	No errors were detected during DS1 access circuit testing. The Test PVC detected a pre-existing loop on the circuit. Further analysis will be performed by AT&T.
8506	No errors were detected during DS1 access circuit testing. The Test PVC detected a pre-existing loop on the circuit, and the Test PVC was not cleared. Further analysis will be performed by AT&T.
8507	IAC Test OK. PVC detected loop.
8511	IAC Test OK; PVC Test OK to CSU; failed to clear PVC.
8513	IAC Test OK; PVC Test OK to CSU; failed loopdown.
8515	IAC Test OK; PVC errors to CSU.
8516	IAC Test OK; PVC errors to CSU.
8517	IAC Test OK; PVC errors to CSU.
8519	IAC Test OK; PVC errors to CSU. PVC to NI failed transmit test.
8520	IAC Test OK; PVC failed transmit test.
8521	IAC Test OK; PVC failed transmit test.
8522	IAC Test OK; PVC failed transmit test.
8523	IAC Test OK; PVC detected loop.
8527	IAC Test OK; Failed to loop CSU and NI.
8529	IAC Test OK; Failed to loop CSU and NI.
8530	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU); Test OK (TOK) to Network Interface (NI).
8531	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU); Test OK (TOK) to Network Interface (NI). Failed to clear PVC.
8532	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU); Test OK (TOK) to Network Interface (NI). Failed loopdown.
8533	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU); Test OK (TOK) to Network Interface (NI). Failed loopdown.
8534	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU) and Network Interface (NI).
8535	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU) and Network Interface (NI).
8536	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU) and Network Interface (NI).
8537	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU) and Network Interface (NI).
8590	Trouble between AT&T and Local Exchange Carrier (LEC).
8591	Trouble between AT&T and Local Exchange Carrier (LEC).
8592	Access Provider (AP) problem.
8593	Access Provider (AP) problem.
8597	Alarm incoming from international carrier.
8598	No alarms; RUBY CNI automation not deployed.
8599	Access Provider (AP) problem.
8602	Test PVC failed to run.
8603	No errors were detected during DS0 access circuit testing. The Test PVC failed to transmit. Further analysis will be performed by AT&T.
8604	No errors were detected during DS0 access circuit testing. The Test PVC failed to transmit and the Test PVC was not cleared. Further analysis will be performed by AT&T.
8605	No errors were detected during DS0 access circuit testing. The Test PVC detected a pre-existing loop on the circuit. Further analysis will be performed by AT&T.
8606	No errors were detected during DS0 access circuit testing. The Test PVC detected a pre-existing loop on the circuit, and the Test PVC was not cleared. Further analysis will be performed by AT&T.
8607	DS0 Test OK; failed to loop CSU.
8610	DS0 Test OK (TOK), Permanent Virtual Circuit (PVC) Test OK (TOK) to Channel Service Unit (CSU)
8611	Circuit Test OK; PVC Test OK to CSU; failed to clear PVC.
8612	DS0 Test OK; PVC Test OK to CSU; failed loopdown.
8613	DS0 Test OK; PVC Test OK to CSU; failed loopdown.
8615	DS0 Test OK; PVC errors to CSU.
8616	DS0 Test OK; PVC errors to CSU.
8617	DS0 Test OK; PVC errors to CSU.
8618	PRM-NPRM indicated Customer Premises Equipment (CPE) problem.
8619	TCA AD ticket, but PRM shows no errors.
8620	Automated testing cannot be completed at this time. Further analysis will be performed by AT&T.
8621	Automated testing cannot be completed at this time. Further analysis will be performed by AT&T.
8622	Automated testing cannot be completed at this time. Further analysis will be performed by AT&T.
8623	Automated testing cannot be completed at this time. Further analysis will be performed by AT&T.
8624	Automated testing cannot be completed at this time. Further analysis will be performed by AT&T.
8625	Automated testing cannot be completed at this time. Further analysis will be performed by AT&T.
8626	Automated testing cannot be completed at this time. Further analysis will be performed by AT&T.
8627	Automated testing cannot be completed at this time. Further analysis will be performed by AT&T.
8628	Automated testing cannot be completed at this time. Further analysis will be performed by AT&T.
8629	Automated testing cannot be completed at this time. Further analysis will be performed by AT&T.
8630	Automated testing cannot be completed at this time. Further analysis will be performed by AT&T.
8631	Automated testing cannot be completed at this time. Further analysis will be performed by AT&T.
8632	Automated testing cannot be completed at this time. Further analysis will be performed by AT&T.
8633	Automated testing cannot be completed at this time. Further analysis will be performed by AT&T.
8634	Automated testing cannot be completed at this time. Further analysis will be performed by AT&T.
8635	Automated testing cannot be completed at this time. Further analysis will be performed by AT&T.
8636	Automated testing cannot be completed at this time. Further analysis will be performed by AT&T.
8637	Automated testing cannot be completed at this time. Further analysis will be performed by AT&T.
8638	Automated testing cannot be completed at this time. Further analysis will be performed by AT&T.
8639	Automated testing cannot be completed at this time. Further analysis will be performed by AT&T.
8644	DS0 Test OK; PVC errors to CSU and NI; Test OK to DACS; failed to clear PVC.
8645	DS0 Test OK; PVC errors to CSU and DACS.
8646	DS0 Test OK; PVC errors to CSU and DACS.
8659	DS0 Test OK; failed to loop CSU and DACS.
8660	DS0 Test OK; failed to loop CSU and DACS.
8661	DS0 Test OK; failed to loop CSU and DACS.
8662	IAC Test OK; failed to loop CSU and DACS.
8670	Customer has requested a Tag & Locate. This trouble will be referred to the Access Supplier for repair.
8671	Customer has requested a Tag & Locate. This trouble will be referred to the Access Supplier for repair.
8674	Customer has requested a Tag & Locate towards . This ticket will be referred to the Access Supplier for further analysis.
8675	Customer has requested a Tag & Locate towards . This ticket will be referred to the Access Supplier for repair.
8677	Diagnose stopped due to ticket clear.
8678	Diagnose stopped due to ticket clear.
8680	Frame Relay PVC Monitoring detected multiple errors. Further analysis will be performed by AT&T.
8681	Frame Relay PVC Monitoring detected multiple errors. Further analysis will be performed by AT&T.
8682	Frame Relay PVC Monitoring detected multiple errors. Further analysis will be performed by AT&T.
8683	Frame Relay PVC Monitoring detected multiple errors. Further analysis will be performed by AT&T.
8684	Frame Relay PVC Monitoring detected multiple errors. Further analysis will be performed by AT&T.
8685	Automated testing cannot be completed at this time. Further analysis will be performed by AT&T.
8686	Automated testing cannot be completed at this time. Further analysis will be performed by AT&T.
8800	General PREP fallout from Rules Engine.
8801	This ticket is related to a trouble that has been fixed within the past hour. Please verify your service and check your customer premise equipment.
8802	Analysis indicated that the port tested OK. Please verify your service or check your customer premise equipment.
8805	No data from customer
8806	Port and all Permanent Virtual Circuits (PVCs) OK The Frame Relay port/channel monitor detected no trouble. Please verify your service and check your customer premise equipment.
8807	No data from customer Testing completed. AT&T detected that no data was received from the customer site. Please verify your service and check your customer premise equipment.
8809	Test OK (TOK)
8810	Customer Premises Equipment (CPE)
8812	No errors were detected during access circuit testing or monitoring. The Test PVC failed to set up the test PVC. TD>
8813	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) Test OK (TOK) to Channel Service Unit (CSU)
8814	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU), Test OK (TOK) to Network Interface (NI)
8815	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) Test OK (TOK) to Channel Service Unit (CSU)
8816	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU), Test OK (TOK) to Network Interface (NI)
8817	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) Test OK (TOK) to Channel Service Unit (CSU)
8818	Port monitor bad, Auto-Test Test OK (TOK)
8819	Both ports OK, no data on Permanent Virtual Circuit (PVC)
8820	Analysis indicated that the port tested OK. Please verify your service or check your customer premise equipment.
8821	Abnormal Station Code (ASC) - probable loss of power
8822	Test Permanent Virtual Circuit (PVC) failed to run
8823	Test Permanent Virtual Circuit (PVC) failed to run
8824	Customer Premises Equipment
8825	Problem found and cleared.
8828	IOC Test Clear – All available tests have been executed and the circuit tested OK.
8829	No test permission.
8830	CSU does not permit V.54.
8831	xxx
8832	Port and all Permanent Virtual Circuits (PVCs) OK
8833	Test OK (TOK)
8834	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) Test OK (TOK) to Channel Service Unit (CSU)
8835	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) Test OK (TOK) to Channel Service Unit (CSU)
8837	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) Test OK (TOK) to Channel Service Unit (CSU)
8901	This ticket is related to a trouble that has been fixed within the past hour. Please verify your service and check your customer premise equipment.
8902	Analysis indicated that the port tested OK. Please verify your service or check your customer premise equipment.
8905	No data from customer
8906	Port and all Permanent Virtual Circuits (PVCs) OK The Frame Relay port/channel monitor detected no trouble. Please verify your service and check your customer premise equipment.
8907	No data from customer Testing completed. AT&T detected that no data was received from the customer site. Please verify your service and check your customer premise equipment.
8909	Test OK (TOK)
8910	Customer Premises Equipment
8912	No errors were detected during access circuit testing or monitoring. The Test PVC failed to set up the test PVC.
8913	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) Test OK (TOK) to Channel Service Unit (CSU)
8914	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU), Test OK (TOK) to Network Interface (NI)
8915	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) Test OK (TOK) to Channel Service Unit (CSU)
8916	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) errors to Channel Service Unit (CSU), Test OK (TOK) to Network Interface (NI)
8919	Both ports OK, no data on Permanent Virtual Circuit
8920	Analysis indicated that the port tested OK. Please verify your service or check your customer premise equipment.
8921	Abnormal Station Code (ASC) - probable loss of power
8924	Customer Premises Equipment (CPE)
8928	IOC Test Clear – All available tests have been executed and the circuit tested OK.
8932	Port and all Permanent Virtual Circuits (PVCs) OK
8933	Test OK (TOK)
8934	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) Test OK (TOK) to Channel Service Unit (CSU)
8935	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) Test OK (TOK) to Channel Service Unit (CSU)
8937	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) Test OK (TOK) to Channel Service Unit (CSU)
9520	Test OK (TOK)
9522	Customer Premises Equipment (CPE)
9523	Problem found and cleared
9534	Abnormal Station Code (ASC) - probable loss of power
9702	Analysis has detected a problem that may have cleared. Further analysis will be performed by AT&T.
9721	Analysis indicated that the port tested OK. Please verify your service or check your customer premise equipment.
9729	No data from customer
9731	Port and all Permanent Virtual Circuits (PVCs) OK
9735	Port fail, intrusive test OK
9820	Service Interworking test indicates Customer Premises Equipment (CPE) problem Testing completed. AT&T detected that no data was received from the customer site. Please verify your service and check your customer premise equipment.
9910	Integrated Access Circuit (IAC) Test OK (TOK); Permanent Virtual Circuit (PVC) Test OK (TOK) to Channel Service Unit (CSU)
090000	The Frame Relay Port Monitor did not detect a problem with the Circuit ID. If you believe the problem is associated with a specified PVC, then the PVC should be tested via a PVC Monitor Test.
090001	The Frame Relay Port Monitor has detected a problem requiring additional testing. If the power has been verified and the equipment is operational, then the circuit should be tested intrusively via an Auto Test.
090002	The Frame Relay Port Monitor has detected a problem requiring further analysis by AT&T. If you would like AT&T to troubleshoot the problem further, please create a ticket on the Circuit ID.
090003
090004
090005	The Frame Relay Port Monitor has detected a problem requiring further analysis by AT&T. If you would like AT&T to troubleshoot the problem further, please create a ticket on the Circuit ID.
090006	The Frame Relay Port Monitor has detected a possible congestion problem. This indicates that you may be exceeding your guaranteed committed information rate that may require an upgrade to your service. If you would like AT&T to troubleshoot the problem further, please create a ticket on the Circuit ID.
090007	The Frame Relay Port Monitor has detected a problem requiring additional testing. If the power has been verified and the equipment is operational, then the circuit should be tested intrusively via an Auto Test.
090008	The Frame Relay Port Monitor has detected a problem requiring further analysis by AT&T. If you would like AT&T to troubleshoot the problem further, please create a ticket on the Circuit ID.
100000	The Frame Relay PVC Monitor did not detect a problem with the PVC. If you would like AT&T to troubleshoot the problem further, please create a ticket on the Circuit ID.
100001	The Frame Relay PVC Monitor has detected a problem towards the remote end of your service. We recommend that you test the remote end Circuit ID by running a Port Monitor Test.
100002	The Frame Relay PVC Monitor has detected a problem towards the remote end of your service. We recommend that you test the remote end Circuit ID by running a Port Monitor Test.
100003	The Frame Relay PVC Monitor has detected a problem indicating that data is not being received from your equipment. Please verify that the equipment is operational. If you would like AT&T to troubleshoot the problem further, please create a ticket on the Circuit ID.
100004	The Frame Relay PVC Monitor has detected a problem requiring further analysis by AT&T. If you would like AT&T to troubleshoot the problem further, please create a ticket on the Circuit ID.
100005	The Frame Relay PVC Monitor has detected a problem requiring further analysis by AT&T. If you would like AT&T to troubleshoot the problem further, please create a ticket on the Circuit ID.

[ Help Index | Top of Conclusion Codes | Top of Page | Glossary ]

Clearance Codes

[ 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | A | B | C | D | E | F | G | H | I | L | M | N | O | P | R | S | T | U | V | W ]

   1

Clearance Code	Clearance Code Description	Explanation
1	Application
10	Scheduled Project
100	FW Policy Error
101	Intrusion Alert
102	Password Expiration
103	PKI Certificate Expiration
104	GTAC Login Failure
105	FW Connection Limit Exceeded
106	Station Services
107	AOTS
108	BO-ID/Reset
109	AT&T Network
110	PTT Network
11	Emergency Project
111	Utilization
112	I/O Memory
113	CPU
114	Network Outage
115	Multiple
116	20 GIG IOM
117	Antenna
118	Asset
119	Battery Breaker
12	Unscheduled Project
120	Compact Flash
121	CWT
122	DDOS Attack
123	Decoder
124	Door Intrusion
125	DSLAM Damaged
126	Encoder
127	EVLT-A
128	EVLT-F
129	Fan/Fan Try
13	Fiber Cut
130	Fiber/Cable
131	Firewall
132	GENC-E
133	Hard Drive
134	IOM
135	MDA
136	Memory
137	MOM Communications
138	Motherboard
139	NIC
14	Configuration
140	NT Card
141	VPM
142	OC48 MDA
143	ONT
144	Powerfail
145	Provider
146	Publish Error
147	PWIO
148	Rectifier Controller Card
149	Satellite Receiver
15	AUTO
150	SF/CPM
151	SFP Module
152	SQL Error
153	VOD Assets
154	VOD Metadata
155	Not Applicable
156	Wrong Content
157	Impared Content
158	BOE Start Time Wrong
159	BOE End Time Wrong
16	CKT
160	Cancelled Event
161	JPEG Missing
162	Video Missing
163	MRD
164	SD Encoder
165	HD Encoder
166	GrassValley
167	Evertz
168	Satellite Dish
169	Customer Issue
17	DEFECT
170	Provisioning
171	ALU 7x50
172	Building
173	Cisco 3700
174	Cisco 7300 WAE
175	HD Media Keyer
176	HP Disk Array
177	HP DL585
178	IBM DS400
179	IBM X336
18	DISCO
180	Juniper ISG 2000
181	Motorola HD Encoder
182	Reference Decoder
183	Residential Gateway
184	SA 9034 SD Encoder
185	SA 9154 SD Encoder
186	SA D9054 HD Encoder
187	SD Media Keyer
188	Sencore MRD 3187
189	Server Other
19	DUP
190	Set Top Box
191	Signal Fiber
192	Signal Off Air
193	Sun Storagetek 6100
194	Sun x4100
195	Sun x4500
196	Trinix/Encore
197	Video Aq Other
198	MAIP
199	Rectifier

   2

Clearance Code	Clearance Code Description	Explanation
2	Environment
20	INSTL
200	Activation/Turn Up
201	Blackout
202	CM
203	Database
204	EPG
205	IPTV
206	Misc.
207	MOM
208	OS
209	OSS/BSS
21	MTC
210	Publish
211	SAN
212	Server Hardware
213	SMS
214	Terminal Services
215	VOD
216	Cancelled
217	Facility Failure
218	Known Issue
219	Circuit AT&T Classic
22	NTF
220	Circuit Telco
221	Disruptive CM
222	Fan Tray
223	Battery Breaker or Minor
224	Maintenance
225	Not in Production
226	Data Alert
227	Task Assigned
228	Vendor Hardware/Software
229	LT Card
23	PW
230	MDU
231	PFP
232	Thermal Probe
233	Wrong VHO
234	Engage MFMT
235	Engage AFMT
236	Engage SOPS
237	Engage SAPP
238	Engage CORE
239	Engage EMS
24	REJECT
240	Engage LIFE
241	Engage MANG
242	Engage MSDB
243	Engage VAI
244	Traffic
245	LEC/PTT Issue
246	Main
247	Provisioning/Turnup
248	Disk Corruption
249	Switch
25	Dupl - See Case
250	Router
251	IMD
252	Service Provider
253	Server
254	Customer
255	ANM Card
256	SCM Card
257	TPM Card
258	SALT-D
259	ACU Card
26	Technical
260	FM Card
261	TM Card
262	PA Card
263	NMA Card
264	Applique Card
265	Lanx Shelf
266	Web Hosting
267	CWT/NTF
268	ACCU WEATHER
269	ALCATEL ACCESS
27	V Plus
270	ALCATEL BB
271	ALCATEL FMT
272	ALCATEL IO
273	ALCATEL VHO/SHO
274	AMDOCS
275	CUSTOMER CARE
276	EMERGING U-VERSE APPS
277	I-GATE
278	IS
279	IT/ITO
28	Soft Switch
280	MICROSOFT 1
281	MICROSOFT 2
282	MICROSOFT 3
283	MICROSOFT 4
284	MICROSOFT 5
285	MICROSOFT 6
286	MICROSOFT DATABASE
287	MICROSOFT GO LIVE
288	MICROSOFT IMP 1
289	MICROSOFT IMP 2
29	AT&T Facilities
290	MICROSOFT IMP 3
291	MICROSOFT MANAGEABILITY
292	MUNI
293	OPS EXECUTION TEAM
294	SITE OPS
295	TELCO
296	TRAFFIC
297	UNDETERMINED
298	U-VERSE ACCESS NRC
299	U-VERSE EMS GROUP

   3

Clearance Code	Clearance Code Description	Explanation
3	Hardware
30	AT&T Provisioning
300	U-VERSE SUPPORT APPS
301	VAI
302	VOC
303	YAHOO
304	Interfacing Application
305	Frame/ATM Switch
306	Central Office
307	Power
308	Customer Wiring
309	Opened in error
310	Weather/Vandalism
31	Defective TA
311	Heat Coils
312	Repeater
313	CO Equipment
314	DACS
315	Configuration Mis Match
316	Loop on ckt
317	Cable Pair
318	Field Equipment
319	Interoffice Carrier Trouble
32	Customer Premises
320	X-box
321	Smart Jack/NIU
322	Software
323	Informational
324	Service Disconnected
325	TBD or To be fixed in next release
326	Scheduled / demand maintenance activity
327	Not in Service/ ProductionORT
328	plz. refer CBB/VoIP/iProtect/third_party... tkt#
329	NMS Monitoring
33	HSD Provider
330	Case referred to Hw / Vendor
331	Capacity
332	Circuit
333	Cleared While Testing
334	Emergency CM
335	Environmental
336	IP NRC
337	Layer 2 Issue
338	New Install
339	No Trouble Found
34	SAS-VP
340	Telco Issue
341	Vendor CM
342	Work Error
343	TBD / Plz. Chk logs for details.
344	LAN
345	ROADM/Trib Card
346	PVSU
347	DHCP
348	RG
349	Inside Wiring
35	VPN Client
350	IMS
351	Accepted
352	Processed
353	Declined
354	EFMS
355	GCSM
356	GIOM
357	ICORE
358	USRP
359	Analog Demodulator
36	Voice Mail
360	ROSA EM
361	Digital Demodulator
362	TG - 700
363	Non-Actionable
364	AT&T Troubles
365	Exchange Access/LAP
366	Foreign Carrier
367	PreService AT&T/PROV
368	PreService AT&T/PSAT
369	PreService/LAP
37	Virus
370	Test Okay
371	Customer Provided Equipment
372	Alarm Storm
373	Alcatel Config
374	Client Defect
375	FYI
376	IT
377	SCN Provider
378	SCN Traffic
379	SDP Defect
38	Disaster
380	Video Ops
381	RTTP
382	Alcatel
383	A Server
384	Asset
385	Backup
386	BIOS
387	Branch Controller
388	Branch Mgt
389	Call Letters
39	Access Provider / IXC
390	Close Captioning
391	Cluster Failed
392	Disk Queue
393	DNS
394	Drive
395	Driver
396	Event Log
397	Failed
398	Grants
399	ILOM

   4

Clearance Code	Clearance Code Description	Explanation
4	Human Error
40	Access Provider / Wireless Provider
400	IPTV Server
401	License
402	Log Shipping
403	MOM Console
404	Performance Threshold
405	QFE
406	Rgates
407	Service Collection
408	SFWA
409	Skasetup
41	AT&T / PreService
410	Slab Files
411	SMT
412	Spike
413	SQL
414	Sync Server
415	Vserver
416	XML File
417	DDOS
418	Disconnected
419	Facility
42	Came Clear
420	Peripheral
421	POE
422	Card
423	Engage MSTAC
424	Engage IP Services
425	Engage App TSM
426	Engage ATS ME
427	Engage ITO
428	Engage CSO
429	Engage EAPS
43	Customer / Equipment
430	AUA178i
431	EBLT-E
432	EDSE-E
433	G28
434	GENC-F
435	GLT-2
436	GMDU
437	GMDU-C
438	GP4
439	LANX-X
44	Customer / Non-Equipment
440	NT-A
441	ODSL
442	OGTL
443	OP38 Line Pwr Card
444	OP48 Pwr Card
445	OVS 2
446	PAN
447	PLT-2
448	SANT-H
449	SATU-A
45	Vendor / Data
450	SPLITTER
451	MIS
452	RAS
453	ANIRA
454	Signal
455	Incorrect Key
456	Cable
457	Omnibus ITX
458	HP Server
459	PILAT
46	Vendor / Equipment
460	Monroe
461	ISILON
462	Engage VOC
463	Sun x4140
464	Cable Cut
465	BD Application
466	Question
467	Hardware Failure
468	Software Failure
469	Scripting
47	AT&T
470	BD EMAINTENANCE Application
471	BD MAP Application
472	BD PERF RPTS Application
473	BD EORDER Application
474	LCM
475	MSS
476	MRS
477	System Down
478	Add Configuration
479	Not Programmed
48	Carrier
480	Upgrade Needed
481	Vendor Software
482	System
483	CPM
484	Engage NAI
485	IPTV Defect
486	Certificates
487	False Alarm
488	STB
489	VHO Validation
49	INFO
490	Menu/IVR
491	Mis-Configuration
492	PTT
493	Sun x4540
494	Data Maintenance Option
495	International
496	Service Node
497	AT&T Switch
498	Cancel
499	Existing Report

   5

Clearance Code	Clearance Code Description	Explanation
5	Network
50	Other
500	Non-Plan Classified AT&T
501	ISAM
51	User
52	Vendor
53	Authorized Contact List
54	Account Info
55	Access
56	Equipment
57	Notification
58	Address
59	Restrict

   6

Clearance Code	Clearance Code Description	Explanation
6	Procedural
60	Restore
61	Cancellation
62	Change
63	ICM Process/Software
64	Operating System Software
65	Third Party Software
6509	Cisco 6509	Cisco 6509 problem
66	InfoVista
67	Config NC3
68	Enablement
69	Unexpected Incident

   7

Clearance Code	Clearance Code Description	Explanation
7	Resource Availability
70	Router Config
71	TPA
72	Secure Shell (SSH)
73	Misdirect
74	Router dial number
75	Out of Process
7509	Cisco 7509	Cisco 7509 problem
76	Ops Turnover test insufficient
77	Interfacing Systems
78	CPE
79	Power Supply

   8

Clearance Code	Clearance Code Description	Explanation
8	System Software
80	SLIC
81	ISP Provider
82	User Error
83	Unknown/Undetermined
84	V+ Platform
85	Power Surge
86	Electrical Storm
87	Power Lights
88	TN Change
89	Phone Equipment

   9

Clearance Code	Clearance Code Description	Explanation
9	Unknown
90	ISP Equipment
91	AT&T MACD Error
911	AT&T Local 911 Emergency	Trouble due to AT&T Local problem
92	Customer MACD Error
93	Weather (Storm, Hurricane, Blizzard), etc.
94	Cabling
95	Circuit Bounce/Flap
96	Extraneous Node Manager Message
97	OOB Access/Mgmt Tunnel
98	Slow Response
99	In-House Wiring

[ Help Index | Top of Clearance Codes | Top of Page | Glossary ]

   A

Clearance Code	Clearance Code Description	Explanation
ACC	Accunet
ACPE	Customer Premises Equipment	Trouble in, caused by, or resulting from customer equipment or customer action (e.g., lack of commercial power at customer location, customer removed equipment from the circuit, etc.)
AF	AT&T Facilities	Trouble found or suspected in the AT&T network
ATM	ATM
ATSR	Avici Terabit Switch Router
AUIM	AUSM Card to Support IMA	Trouble caused by problem with ATM UNI Service Module (AUSM) card for IMA service
AUIN	AUSM card to Support INCS	Trouble caused by problem with AUSM card for INCS service
AUSM	AUSM Card

[ Help Index | Top of Clearance Codes | Top of Page | Glossary ]

   B

Clearance Code	Clearance Code Description	Explanation
BDVN	Bad vendor parts	Trouble due to faulty vendor-supplied parts

[ Help Index | Top of Clearance Codes | Top of Page | Glossary ]

   C

Clearance Code	Clearance Code Description	Explanation
CA	Cancel	Cancelled ticket, either customer initiated or created in error
CABL	Cabling	Trouble due to cabling problem
CAPY	Capacity	Trouble due to capacity issues
CC	Came clear	Trouble observed, but cleared on circuit during testing before it was isolated
CFIV	C500 ATM switch	Trouble with C500 ATM switch
CNIN	C9000 ATM switch	Trouble with C9000 ATM switch
CNMS	Customer Network Management System	Trouble related to CNMS
CR	Customer request	Customer requests planned maintenance, assistance with a trouble or specific testing, etc.
CUCL	Customer cleared	Trouble was cleared by customer

[ Help Index | Top of Clearance Codes | Top of Page | Glossary ]

   D

Clearance Code	Clearance Code Description	Explanation
DBE	Dribbling errors
DCCB	DCN cable	Trouble caused by problem with RJ45 or Y cable in the Data Communications Network
DCCC	DCN controller card	Trouble caused by problem with controller card in the Data Communications Network
DCCD	CSU/DSU	Trouble caused by CSU/DSU problem in the Data Communications Network
DCCN	DCN connectors	Trouble caused by problem with connectors in the Data Communications Network
DCCS	DCN Cray System Center (verification updates)	Trouble caused by verification updates regarding the Cray System Center in the Data Communications Network
DCHC	DCN hub card	Trouble caused by hub card problem in the Data Communications Network
DCHG	Hunt group	Trouble caused by hunt group problem in the Data Communications Network
DCHP	DCN HP switch	Trouble caused by HP switch problem in the Data Communications Network
DCMD	DCN modem	Trouble caused by modem problem in the Data Communications Network
DCPL	DCN phone line	Trouble caused by phone line problem in the Data Communications Network
DCPN	DCN phone number	Trouble caused by phone number problem in the Data Communications Network
DCPR	DCN private line	Trouble caused by private line problem in the Data Communications Network
DCPS	DCN power supply	Trouble caused by power supply problem in the Data Communications Network
DCPV	DCN PVC	Trouble caused by PVC problem in the Data Communications Network
DCRT	DCN router	Trouble caused by router problem in the Data Communications Network
DCSC	DCN script	Trouble caused by CCP menu or Out-of-Band (OOB) script in the Data Communications Network
DCSW	DCN software	Trouble caused by software in the Data Communications Network
DCTS	DCN terminal  server	Trouble caused by problem with terminal server in the Data Communications Network
DMO	Data Maintenance Option	Trouble isolated to AT&T-provided and -maintained CSU/DSU on customer premises

[ Help Index | Top of Clearance Codes | Top of Page | Glossary ]

   E

Clearance Code	Clearance Code Description	Explanation
EA	Exchange access	Trouble found or suspected in Local Access Provider facilities
EI	Exempt Incident
ER	Existing report	This report is a subsequent and duplicate report. Originator not aware that the previous report had been OK'd to close
ESLK	AT&T Easylink Service

[ Help Index | Top of Clearance Codes | Top of Page | Glossary ]

   F

Clearance Code	Clearance Code Description	Explanation
FAR	7513 access router	Trouble caused by problem with the 7513 access router
FC	Foreign carrier	Trouble was referred to a foreign carrier
FR	IP - Frame access
FRAM	AT&T Frame Network
FRFW	FRSM firmware trouble	Trouble caused by problem with Frame Relay Service Module (FRSM) firmware

[ Help Index | Top of Clearance Codes | Top of Page | Glossary ]

   G

Clearance Code	Clearance Code Description	Explanation
GAR	GSR access router
GAR1	12416 gigabit access router
GBBR	Gigabit switch router - backbone
GIGR	GSR internet gateway router

[ Help Index | Top of Clearance Codes | Top of Page | Glossary ]

   H

Clearance Code	Clearance Code Description	Explanation
HDWR	Hardware	Trouble due to faulty hardware
HPOV	Hewlett-Packard OpenView
HPOX	Hewlett-Packard OpenView Xterm

[ Help Index | Top of Clearance Codes | Top of Page | Glossary ]

   I

Clearance Code	Clearance Code Description	Explanation
ICO	Independent Company
IDBE	ISDN database equipment
IMA	IMA service	Trouble related to IMA service
INCS	INCS service	Trouble related to INCS service
INF	Informational	Releases, informational requests from customer, non-service-affecting conditions, etc.
INT	International	Ticket referred to International Testing and Maintenance Center (ITMC)
INWR	In-house/inside wiring
IPFR	IP Frame Relay	Trouble related to IP Frame Relay service
ISDN	ISDN network
ITMC	International Maintenance Center	Trouble referred to International Maintenance Center

[ Help Index | Top of Clearance Codes | Top of Page | Glossary ]

   L

Clearance Code	Clearance Code Description	Explanation
LAN	Local Area Network	Trouble due to a LAN problem

[ Help Index | Top of Clearance Codes | Top of Page | Glossary ]

   M

Clearance Code	Clearance Code Description	Explanation
MCI	MCI trouble	Trouble due to MCI problem
MDR	MNS delivery ratio
MTD	MNS transfer delay

[ Help Index | Top of Clearance Codes | Top of Page | Glossary ]

   N

Clearance Code	Clearance Code Description	Explanation
NCAT	Non-plan classified AT&T	Trouble report is on the IBR and the trouble is isolated to the T1 access circuit
NCD	NCC equipment - CSU/DSU
NDR	Network delivery ratio
NTD	Network transfer delay
NTFD	No trouble found
NWD	Network delay	Trouble caused by network delay

[ Help Index | Top of Clearance Codes | Top of Page | Glossary ]

   O

Clearance Code	Clearance Code Description	Explanation
O192	OC192 - 10 Gbps
OC12	OC12 - 622 Mbps
OC3	OC3 - 155 Mbps
OC48	OC48 - 2.5 Gbps
OCC	Other common carrier	Lines for customer are OCC
OPA	Other provided access
OTHR	Other

[ Help Index | Top of Clearance Codes | Top of Page | Glossary ]

   P

Clearance Code	Clearance Code Description	Explanation
POWR	Commercial power
PROV	Provisioning	Trouble caused by provisioning organization
PRST	Process restarted
PSAT	Pre-service AT&T trouble	Trouble caused by AT&T provisioning organization (e.g., service was turned-up to customer but never worked or customer is involved in a move or provisioning activity)
PSEA	Pre-service exchange access	Trouble caused by access provider
PWCY	Power cycled
PXM	PXM card (MGX8850)	Trouble caused by problem with Processor Switch Module (PXM) card in the MGX8850 switch

[ Help Index | Top of Clearance Codes | Top of Page | Glossary ]

   R

Clearance Code	Clearance Code Description	Explanation
RCFG	Reconfigured
REBT	Rebooted
REFR	Referred
ROUT	Network management router
RPM	RPM card (MGX8850)	Trouble caused by problem with Router Processor Module (RPM) card in the MGX8850 switch
RW	Release work	Trouble due to network upgrade, software release, etc., maintenance events

[ Help Index | Top of Clearance Codes | Top of Page | Glossary ]

   S

Clearance Code	Clearance Code Description	Explanation
SAR	7507 access router
SATM	ATM Services
SBBR	7513 backbone router
SC	AT&T security	Security-related ticket
SFRS	Frame Relay service
SFWR	Software
SIGR	7513 internet gateway router
SN	Service node	Frame Relay network equipment or circuit trouble in the AT&T Network
SNAB	BNM card (AXIS/BPX)	Trouble caused by a problem with Broadband Network Module (BNM) card in ATM Switch Interface Shelf (AXIS) or Broadband Packet Exchange (BPX) switch
SNAC	AXIS process card (ASC)	Trouble caused by problem with ATM Switch Interface Shelf (AXIS) card in the AXIS shelf controller
SNAD	AXIS 3T3 card (SRM)	Trouble caused by problem with Service Redundancy Module (SRM) AXIS 3T3 card
SNAF	FRSM card (port card)	Trouble caused by problem with Frame Relay Service Module (FRSM) card
SNBB	BNI card (trunk card)	Trouble caused by problem with Broadband Network Interface (BNI) card
SNBC	BPX processor card failure (BCC)	Trouble caused by failed BCC processor card in BPX switch
SNBD	BXM 3T/12 card	Trouble caused by problem with Broadband Switch Module (BXM) 3T/12 card
SNC5	Cascade 500	Trouble caused by problem with Lucent Cascade 500 switch
SNCC	Service node common cable	Trouble caused by problem with common cable in the service node
SNFU	Service node fan units	Trouble caused by problem with fan unit(s) in the service node
SNGX	Lucent GX500	Trouble caused by a problem with Lucent Cascade 500 switch
SNIC	NPC controller card	Trouble caused by problem with Network Processing Card (NPC) controller card
SNIF	FRP card	Trouble caused by problem with Frame Relay Packet Assembler/Disassembler (PAD) (FRP) card
SNIS	SCC controller card	Trouble caused by problem with System Clock Card (SCC) controller card
SNPS	Service node power supplies	Trouble caused by problem with power supply(s) in the service node
SNRT	Service node router	Trouble caused by problem with router in the service node
SNYC	Service node Y cable	Trouble caused by problem with Y cable in the service node
ST	Station
SVR	Servers
SW	Switch

[ Help Index | Top of Clearance Codes | Top of Page | Glossary ]

   T

Clearance Code	Clearance Code Description	Explanation
T3	T3 - 45 Mbps
TEST	Testing
TOK	Test OK	AT&T did not see the trouble reported on the circuit; circuit performing normal on initial test
TRNK	Trunk
TSVR	Terminal server

[ Help Index | Top of Clearance Codes | Top of Page | Glossary ]

   U

Clearance Code	Clearance Code Description	Explanation
UNI	Equipment
UR	Unresolved	The circuit is not in the BMP database but is present in the provisioning systems

[ Help Index | Top of Clearance Codes | Top of Page | Glossary ]

   V

Clearance Code	Clearance Code Description	Explanation
VISM	VISM card	Trouble caused by problem with Voice Interface Service Module (VISM) card (for INCS service, the VISM card replaces the 3810 card in the CO)
VNCL	Vendor cleared	Trouble cleared by vendor

[ Help Index | Top of Clearance Codes | Top of Page | Glossary ]

   W

Clearance Code	Clearance Code Description	Explanation
WKCM	Work completed

[ Help Index | Top of Clearance Codes | Top of Page | Glossary ]

Analysis Codes

[ 0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | A | B | C | D | E | F | G |

H | I | J | L | M | N | O | P | Q | R | S | T | U | V | W | Y | Z ]

    0

Analysis Code	Analysis Code Description
00	Unresolved ticket
01	Came clear
02	Plant activity
03	Optical Carrier - 3 (155 Mbps)
05	Commercial Power
08	Loopback device
09	Patch
0A	LANI (Local ANI)
0B	CLNE HW
0C	CLNE SW
0D	CLNE HW
0E	CLNE SW
0F	AT&T Local Features Related
0P	Ported number

[ Help Index | Top of Analysis Codes | Top of Page | Glossary ]

    1

Analysis Code	Analysis Code Description
10	Reroute - calls rerouted to avoid the trouble
11	Cable Cut
12	Optical Carrier - 12 (622 Mbps)
14	Carbon - Heat Coils
15	Office Wiring

[ Help Index | Top of Analysis Codes | Top of Page | Glossary ]

    2

Analysis Code	Analysis Code Description
21	Repeater
24	Relay switch
25	CPE (verified)

[ Help Index | Top of Analysis Codes | Top of Page | Glossary ]

    3

Analysis Code	Analysis Code Description
30	CXR Channel
34	D4/5
35	DACS Frame
36	DACS Mapping
37	T1.5
38	T45
3T	T3 (45 Mbps)

[ Help Index | Top of Analysis Codes | Top of Page | Glossary ]

    4

Analysis Code	Analysis Code Description
41	Loop in Ckt
42	4ESS hardware
43	4ESS software
44	5ESS hardware
45	5ESS hardware
48	DSX3
49	OC3

[ Help Index | Top of Analysis Codes | Top of Page | Glossary ]

    5

Analysis Code	Analysis Code Description
50	OC12
53	Multiplexer - other; DDM trouble
57	E1 - 2.048
58	Customer Provided Access

[ Help Index | Top of Analysis Codes | Top of Page | Glossary ]

    6

Analysis Code	Analysis Code Description
60	Network Channel Office Equipment (NCOE)
61	Channel Bank at Domestic Cable/Earth Station
62	High Frequency Line - Foreign
63	Foreign ITMC
64	Carrier system - Primary Switch Failure
66	Ocean cable
67	Channel Bank at Foreign Cable/Earth Station
68	Facility - Foreign ITMC to Foreign Cable or Earth Station
69	Foreign ITMC to Terminal National Center
6R	Project - Cable Change

[ Help Index | Top of Analysis Codes | Top of Page | Glossary ]

    7

Analysis Code	Analysis Code Description
70	TA central office
71	TA foreign CPE
72	Uplink (High-Powered Amplifier [HPA] at Domestic Earth Station)
73	Downlink (Low-Noise Amplifier [LNA] at Domestic Earth Station
74	Up-link (HPA at Foreign Earth Station)
75	Down-link (LNA at Foreign Earth Station)
76	Space segment
77	Immediate Country Transit Facility
78	Overseas Switches
79	Foreign Loop

[ Help Index | Top of Analysis Codes | Top of Page | Glossary ]

    8

Analysis Code	Analysis Code Description
80	Data Service Unit (DSU)
81	Channel Service Unit (CSU)
82	Office Channel Unit (OCU)
83	Multipoint Junction Unit (MJU)
84	Digital Service Unit (DSU)
85	Timing/sync
89	AP dispatch - TOK to DEMARC

[ Help Index | Top of Analysis Codes | Top of Page | Glossary ]

    9

Analysis Code	Analysis Code Description
90	AP Dispatch and Circuit Working When AP Arrives
91	AT&T Local 911 Emergency Related
92	AP dispatch and Trouble is in AT&T CPE
94	AP Dispatch and Trouble Found in SerVicing Bureau (SVB) Resp
99	Other

[ Help Index | Top of Analysis Codes | Top of Page | Glossary ]

    A

Analysis Code	Analysis Code Description
A0	Light Guide
A1	Radio
A2	Cables
A3	AT&T Power
A4	Hardware (includes DSU, CPU, and DACS)
A5	Software (DACS/firmware)
A6	Network Provisioning
A7	DSX1
AA	Service Management System (SMS)  Rranslations/Routing/Database
AD	Primary Interexchange Carrier (PIC) error (AT&T caused)
AE	AT&T International Network
AF	AT&T Facilities
AG	No Trouble Found
AH	AT&T Facility Failure
AI	Switch Translation
AJ	Maintenance release
AL	NCP related
AM	AT&T Switched Network
AN	Plant Operating Error
AP	AT&T Provisioning
AQ	AT&T Caused
AS	Automatic Protection Switch
AT	Blocking Error
AV	SAS-VP

[ Help Index | Top of Analysis Codes | Top of Page | Glossary ]

    B

-->

Analysis Code	Analysis Code Description
B8	Insufficient Capacity
BB	HDS Provider
BK	Shelf/Backplace
BP	No. 2 Network Control Point (2NCP) ANI block
BQ	Baseline

[ Help Index | Top of Analysis Codes | Top of Page | Glossary ]

    C

Analysis Code	Analysis Code Description
C0	CBB Ntwrk Facil., Ckt., Equip.
C1	AT&T Request Cancel
C2	Customer Request Cancel
C3	AP Request Cancel
C4	DBSYNC Hourly
C3	DBSYNC Daily
C6	Received in error
C7	SA Security Fraud
C9	Valid Condition
CA	Customer Action / Release
CB	Customer Assist
CC	Conference Call
CE	CNMS DBSYNC
CF	CNMS FTP
CH	CPE - non-AT&T
CI	CPE - Non-verified
CK	CNMS Informix DB
CL	CNMS Long-Distance Communication Module Processor (LDCMP)
CN	AccuWAN/Global Customer Support Center (GCSC)
CO	Connectivity
CP	Local access
CR	CNMS Report
CS	Customer Pre-Service
CT	CNMS Topology
CU	CNMS Upgrade
CV	Cut Outside Window
CW	Cut Without LSRC
CX	CNMS SNMP Primary Multiplexer (PMUX)
CY	Power Failure
CZ	Cut to Wrong Pair

[ Help Index | Top of Analysis Codes | Top of Page | Glossary ]

    D

Analysis Code	Analysis Code Description
D1	DCN Replace Equipment
D2	DCN Reseat
D3	DCN Reset
D4	DCN Configuration
D5	DCN Came Clear
D6	DCN Wiring
D7	AT&T Assist
DB	Modem
DE	Defective TA
DP	End-to-End Flowthrough Management System (EFMS) Mechanized Disconnect
DQ	Dial Back-up
DS	Disconnect
DT	Provisioning (non-AT&T)

[ Help Index | Top of Analysis Codes | Top of Page | Glossary ]

    E

Analysis Code	Analysis Code Description
E1	Trunk
EA	Exchange Access
EC	Jacks (Dirty/Defective)
ED	DSX3 Defective Wiring
EE	DDM1000/T3 MUX
EG	Signaling
EH	Major Facility Failure
EJ	Power Failure
EK	Looping Plug in DSX
EL	Incorrect Options
EM	Adjust Levels
EN	Bad Card
EP	Bridge Tap
ET	Cable pair troubles
EU	All Other Troubles (voice only)
EV	AT&T Saw trouble, Test OK at Access Provider
EW	Disconnect in Error
EX	Test Tickets
EY	Incorrect Engineering
EZ	Incorrect Installation

[ Help Index | Top of Analysis Codes | Top of Page | Glossary ]

    F

Analysis Code	Analysis Code Description
F4	Reseat Processor Card
F5	Replaced Processor Card
F6	Reset Processor Card
F7	Reseat Card
F8	Replaced Card
F9	Reset Card
FC	Other CPE
FE	Facility Equipment
FH	Global Support System (GSS) Hardware
FI	Customer Operations (Other than Dialing Error)
FP	Foreign Network, Resolved
FQ	Foreign Network, Unresolved
FR	Fax CPE, Resolved
FU	Fax CPE, unresolved
FX	Frame Relay

[ Help Index | Top of Analysis Codes | Top of Page | Glossary ]

    G

Analysis Code	Analysis Code Description
G5	Multiplexers
GF	Emergency announcements

[ Help Index | Top of Analysis Codes | Top of Page | Glossary ]

    H

Analysis Code	Analysis Code Description
HD	Hardware (including power & fans)
HE	Human Error
HF	CNMS Hardware Failure
HH	CPE Host Hardware
HO	Host
HP	CPE Host Provisioning
HQ	Hardware
HS	CPE Host Software

[ Help Index | Top of Analysis Codes | Top of Page | Glossary ]

    I

Analysis Code	Analysis Code Description
I0	Processor Card
I1	DS1 Line Card
I2	DS1 Port
I3	DS3 Line Card
I4	DS3 Port
I5	LGX
I6	OC3 Line Card
I8	OC12 Line Card
I9	OC48 Line Card
IA	Out of Capacity (Switched Virtual Circuit [SVC])
IB	BIO Card
IC	Interspan Common Operations Resources and Engineering system (ICORE)
IF	Informational
IH	Inhouse/Inside Wiring
IN	International (in Country) - non-AT&T
IP	ICORE Provisioning
IS	Software
IT	Installation
IU	Network Upgrade
IW	Inside Wire
IX	Interoffice Channel (IOC)

[ Help Index | Top of Analysis Codes | Top of Page | Glossary ]

    J

Analysis Code	Analysis Code Description
J1	Easylink
J2	Frame Access / Cross Connects
J3	Frame Network Cloud
J4	Facilities / Cross Connects
J5	ITMC Access / Cross Connects
J6	ITMC Network Cloud
J7	Facility Equipment
J8	Connectivity
J9	Network Connectivity / Cabling
JA	Process Error / POE

[ Help Index | Top of Analysis Codes | Top of Page | Glossary ]

    L

Analysis Code	Analysis Code Description
L1	(1) Interoffice carrier facilities - all LAP troubles (data only)  (2) Interoffice carrier facilities - hardware/equipment failure
L1	Interoffice Carrier Facilities - Hardware/Equipment Failure
L2	Interoffice Facilities Damage - Wet or Cut Cable
L3	Disconnect Error
L4	Local Loop (Between End Office & Customer Equipment)
L5	Local Loop Damage (Wet/Cut Cable, X-connect Vandalism, Fire)
L6	Local Loop - Plant Operating Error (Open Jumpers / Option Errors / Disc)
L7	Central Office - Hardware/Equipment Failure (Channel Unit, Circuit Pack)
L8	Central Office - Damage (Fire, Water, Not by Natural Cause)
L9	Central Office - Open Error (Circuit Pack Motion Vector Data (MVD) Error / Disc Error)
LA	LEC Access
LC	Came Clear
LE	PIC Error - Primary Interexchange
LF	Local Features
LJ	No Trouble Found / TOK
LK	Band A
LM	Customer Slammed (Unauthorized PIC Provisioning)
LP	Provisioning
LR	Central Office - Translations (Software Routing, Blocking)
LS	Linked Service/Element Ticket

[ Help Index | Top of Analysis Codes | Top of Page | Glossary ]

    M

Analysis Code	Analysis Code Description
M3	Provisioning Error - Incorrect Order (USO)
M4	Provisioning Error - Incorrect Engineering (USO)
M5	Provisioning Error - Incorrect Installation/Testing (USO)
M6	Provisioning Error - Incorrect Engineering (ESO)
M8	Disconnect in Error
MA	Manual Activate
MO	Analog Modem
MP	Customer Network Management System (CNMS) Simple Network Management Protocol (SNMP)
MT	Meeting

[ Help Index | Top of Analysis Codes | Top of Page | Glossary ]

    N

Analysis Code	Analysis Code Description
N1	CNMS Frame Reports
N2	CNMS ATM Reports
N3	IP Address
N8	CNMS Excel
NA	CNMS Adobe
NAIT	N/A - Internal Ticket
NB	Network elements
NC	CNMS ICS CRON
ND	Natural Disaster
NG	CNMS GCMCM
NL	CNMS LAN
NN	CNMS Netscape
NQ	NCR
NR	Number Removed
NT	No Trouble Found
NW	CNMS WRI

[ Help Index | Top of Analysis Codes | Top of Page | Glossary ]

    O

Analysis Code	Analysis Code Description
O1	Vandalism
O2	Fiber (BAD)
O3	Fiber Cut
O4	Facilities (In)
O5	Facilities (Out)
O6	Equipment
O7	Equipment Reset/Update
O8	Equipment Capacity
O9	Order Error
OA	AT&T Local Service - Facility Related
OB	Call Blocking
OC	Call Forwarding
OD	Call Waiting
OE	Caller ID
OF	Hunting
OG	Speed Dial
OH	Voice Mail)
OI	No Trigger
OJ	Number Portability Administration Center (NPAC)
OK	Switch Office Equipment (SWOE)
OL	Routing
OM	OS links
ON	AM (Admin Module)
OO	CM (Communications Module)
OP	SM (Switching Module)
OQ	PM (Peripheral Module)
OR	Circuit Limit Trunks
OS	IOP
OT	AT&T Local Service - Dial Tone Related
OU	Disk Drive
OV	AT&T Local Service - Provisioning Related
OW	Trunk Capacity
OX	Trunk OOS
OY	Card (Misc.)
OZ	Power Supply

[ Help Index | Top of Analysis Codes | Top of Page | Glossary ]

    P

Analysis Code	Analysis Code Description
P0	Provisioning Related
P1	Private Line
P2	PVC Bouncing
P3	PVC Down
P4	CPE Router Hardware
P5	CPE Router Provisioning
P6	CPE Router Software
P7	CPE Printer
P8	CPE Netscape
P8	CPE Adobe
PC	CPE Personal Computer
PE	CPE Excel
PH	Adjunct Hardware
PM	Planned maintenance
PQ	PBX Connectivity
PR	Customer Premises
PS	Adjunct Software
PV	PVC
PW	Commercial Power
PX	PBX Prog. - Digital Link
PY	Packet Loss
PZ	Billed Planned Maintenance - Service Assurance (SA)

[ Help Index | Top of Analysis Codes | Top of Page | Glossary ]

    Q

Analysis Code	Analysis Code Description
Q1	CPU Card
Q2	Disconnected for Fraud
Q3	Disconnected for Non-payment
Q4	Ticket Opened in Error
Q5	Optical Card
Q6	Svc Not Turned Up
Q7	Access Provided
Q8	ECO
Q9	Router
QA	Fore ATM
QB	Cisco ATM
QC	Cascade FR
QD	Onstream I-MUX
QE	FRAD
QF	Training Department
QG	3 Way Calling)

[ Help Index | Top of Analysis Codes | Top of Page | Glossary ]

    R

Analysis Code	Analysis Code Description
R0	Router - Layer 3 Device
R1	CNMS Router Hardware
R2	CNMS Router Provisioning
R3	CNMS Router Software
R7	Toll Denial
RC	Replaced Chassis
RF	Record Fixed
RL	Reload
RQ	Router Failure
RT	Re-Termination

[ Help Index | Top of Analysis Codes | Top of Page | Glossary ]

    S

Analysis Code	Analysis Code Description
S7	Fraud
S9	Other Security
SA	Sales Related
SC	SP Card
SF	Software
SJ	Smart Jack
SM	CNMS SNMP Management Information Base (MIB)
SN	Shadow Number
SP	CNMS SNMP Proxy
SQ	Site Connectivity
SS	Soft Switch
ST	Scheduled Test
SV	StrataView Plus (SV+)
SW	CNMS Other
SX	Site Connectivity / Dial Backup
SZ	Slow Throughput

[ Help Index | Top of Analysis Codes | Top of Page | Glossary ]

    T

Analysis Code	Analysis Code Description
T1	Quick Test Pass, Customer Accept
T3	Suspected CPE
TA	Test Assist
TG	Tag and Locate
TL	TER ID Related (Lines)
TQ	T1 Circuit - LEC
TX	T1 Circuit Error

[ Help Index | Top of Analysis Codes | Top of Page | Glossary ]

    U

Analysis Code	Analysis Code Description
U1	Valid condition
U2	Circuit is Not an AT&T Circuit
U3	Valid AT&T Circuit Identified and New MR Created
UF	Trunk Lock Out

[ Help Index | Top of Analysis Codes | Top of Page | Glossary ]

    V

Analysis Code	Analysis Code Description
V1	First TOK or CPE in Past 24 Hours for This Circuit
V2	First TOK or CPE in Past 24 Hours for This Circuit
V3	Customer Contest V2
VA	Auto Ancillary Added for Testing on 2nd TOK/ACPE in 24 Hours
VM	Voice Mail
VN	VPN Client
VP	V Plus
VQ	Voice

[ Help Index | Top of Analysis Codes | Top of Page | Glossary ]

    W

Analysis Code	Analysis Code Description
W2	AccuWAN Router
W3	AccuWAN Access
W4	AccuWAN Host

[ Help Index | Top of Analysis Codes | Top of Page | Glossary ]

    Y

Analysis Code	Analysis Code Description
YY	800/8YY

[ Help Index | Top of Analysis Codes | Top of Page | Glossary ]

    Z

Analysis Code	Analysis Code Description
Z4	Duplicate Report
ZA	Partial Connect/Mapping/Retransmit
ZB	Reset Password
ZC	ASC Failure
ZD	Customer Requested to be Guided Through or Does Not Understand AP
ZE	User Forgot Login Name
ZF	EasyAccess / Dial Up Link
ZG	Registration Error by AE
ZH	Provisioning Error by WC or IA
ZI	Info Researched at Customer Request
ZJ	User Error
ZK	Wrong URL Used
ZL	Application Design Does Not Allow / Provides Function
ZM	Server Problem
ZN	Notification to Bandwidth on Demand (BOD) restoral
ZO	Redirected to IA or MMOC for Action or AE
ZP	PINet Trouble
ZQ	Internet Provider
ZR	No Release / Prov Cause
ZS	User's Software/Browser/Firewall Incorrectly Setup / Verison
ZU	AE Requests
ZV	Svc Link Trouble
ZW	Sun Workstation trouble
ZX	Customer Working on CPE
ZY	ASC Alarm / Degrow DACS
ZZ	Restore/Grow DACS

[ Help Index | Top of Analysis Codes | Top of Page | Glossary ]

Trouble Codes

Typically in AT&T eMaintenance, you will see a trouble code description in a field called "Trouble Type" or "Reported Trouble Type." Although the description shows on the screen, the trouble type is based upon the underlying trouble code.

When a ticket is created, the customer-encountered trouble is reported by choosing a trouble from the "Trouble Type" drop-down list on the Create Ticket screens.

Note about Trouble Types during Ticket Creation: Subsets of the entire list of trouble codes are used for creating tickets:
• Possible circuit trouble types
• Possible Local PRIME trouble types
• Possible Local Private Line trouble types
• Possible phone number trouble types
• Possible AT&T VPN trouble types

The trouble type chosen on the Create Ticket screens is not changed throughout the life of the ticket (as it is based upon on an underlying trouble code), and will appear on the View/Edit Ticket screens and on the appropriate reports.

Note about Trouble Type Discrepancies: In some cases, the trouble type you see on the View/Edit Ticket screens doesn't exactly match the trouble type you chose on the Create Ticket screens. However, although the description may vary slightly, the type of trouble (i.e., trouble code) is the same.

[ 0 | 1 | 2 | 3 | 4 | 7 | 9 | 100 | 200 | 300 | 400 | 500 | 600 | 700 | 800 | 900

| 1000 | 1100 | 1200 | 1300 | 1400 | 1500 | 1600 | 1700 | 1800 |

A | B | C | D | E | F | G | H | I | L | M | N | O | P | R | S | T | U | V | W | X ]

 0

Trouble Code	Trouble Code Description
01	Cannot call long distance
02	Cannot be called
03	Cannot call long distance operator
04	Cannot call overseas
05	Cannot call out
06	Dialtone related
07	Easy to do business with
09	Other (unique trouble service availability)

[ Help Index | Top of Trouble Codes | Top of Page | Glossary ]

 1

Trouble Code	Trouble Code Description
10	Low volume
11	Noise (static, hum, whistle, etc.)
12	Echo/delay
13	Crosstalk
14	One-way transmission
15	Cannot Be Heard
17	TrueVoice - high volume (too loud)
18	Cannot Hear
19	Other - transmission quality

[ Help Index | Top of Trouble Codes | Top of Page | Glossary ]

 2

Trouble Code	Trouble Code Description
20	Reaching wrong number
21	No ring, no answer
22	Ring, no answer
23	Cannot Reach Remote Site
230	Ring No Answer
238	Trouble Related to Voice Mail
24	Receiving wrong number calls
248	Cannot Be Called
249	Cannot Call Out
25	No customer on line
252	Cuts Offs, Call Drops
26	Recording
27	Circuit Down
28	Terminates to data tone
29	(1) Customer assist  (2) Other - connectivity
297	Feature Problem - Without Voice Mail
2A	Rings, then goes busy
2B	Outbound Wide Area Telecommunications Service (OutWATS)  ringing in
2C	Customer Premises Equipment (CPE) troubles
2D	Non-maintenance Customer Premises Equipment (CPE)  disaster

[ Help Index | Top of Trouble Codes | Top of Page | Glossary ]

 3

Trouble Code	Trouble Code Description
30	Customer cannot access database
301	IP Trouble
31	Customer cannot update database
32	Database in error
33	Information request
34	Call prompter
35	Call allocator
36	Courtesy response
37	(1) Command routing request  (2) Command response
38	System response time
382	Cannot Transmit or Receive Data
383	Intermittent Failure
384	No Ring, No Answer
385	Cannot Complete Calls to PSTN
386	Cannot Complete PSTN Calls
387	Hearing Echo on the Line
39	Other (call attempt, profile, etc.)

[ Help Index | Top of Trouble Codes | Top of Page | Glossary ]

 4

Trouble Code	Trouble Code Description
40	(1) Calls not listed on bill  (2) All billing
41	Calls listed in error
42	Long-duration calls
43	Speech recognition
44	Deborah Denise Crawley
48	No Dial Tone
49	Other billing
4A	System Test (ST) test record
4B	User Acceptance Test (UAT) test record
4E	Switch failure

[ Help Index | Top of Trouble Codes | Top of Page | Glossary ]

 5

Trouble Code	Trouble Code Description
50	Noise On Line
54	Reached Wrong Number
56	Router Down
57	Scheduled Change

[ Help Index | Top of Trouble Codes | Top of Page | Glossary ]

 6

Trouble Code	Trouble Code Description
61	Slow Response

[ Help Index | Top of Trouble Codes | Top of Page | Glossary ]

 7

Trouble Code	Trouble Code Description
70	Cannot send data
71	Cannot receive data
72	Excessive data errors
73	Impulse noise
74	Phase jitter
75	Delay
76	Lines disconnect during data transmission
77	Transmission interruption
78	Other fax trouble (used only when X_ codes not applicable)
79	Data on the network

[ Help Index | Top of Trouble Codes | Top of Page | Glossary ]

 9

Trouble Code	Trouble Code Description
91	No supervision
911	Emergency 911
92	Obscene call
93	Harassing call
94	Blue box
95	Wiretap
96	Remote access
98	4ESS trap related
99	Other - security related
9B	900 MQ - Broadcaster caller

[ Help Index | Top of Trouble Codes | Top of Page | Glossary ]

 100

Trouble Code	Trouble Code Description
101	No Dial Tone
102	Slow Dial Tone
103	Circuit Dead

[ Help Index | Top of Trouble Codes | Top of Page | Glossary ]

 200

Trouble Code	Trouble Code Description
201	Can Not Call Out
203	Can Not Break Dial Tone
204	Dial Tone After Dialing
205	High and Dry
206	Can Not Raise
207	All Access Busy
208	Can Not Call Out 2
209	Can Not Call Long Distance
210	Can Not call Overseas
211	Speed Call
212	Cannot Call 911
213	Cannot Call 700
214	Cannot Call 800 or 888
215	Cannot Call 900
216	Cannot Call DA
217	Cannot Call IntraLATA Toll

[ Help Index | Top of Trouble Codes | Top of Page | Glossary ]

 300

Trouble Code	Trouble Code Description
301	Can Not be Called
302	Can Not Be Called Busy
303	Do Not Get Called
304	Can Not Trip Ring
305	False Rings
306	Do Not Answer
307	Reach Recording
308	Can Not Raise A Station
309	Can Not Raise A Drop
310	Can Not Raise A Circuit Location
311	Ring No Answer
312	Recorder
313	Always Busy
314	Bell Does Not Ring
315	Bell Does Not Ring 2
316	Bell Rings Can Not Answer
317	Bell Rings After Answer
318	No Ring No Answer
319	Other Ring Trouble
320	Receives Calls For Wrong Number
321	Recording Online
322	Rings Then Goes Busy

[ Help Index | Top of Trouble Codes | Top of Page | Glossary ]

 400

Trouble Code	Trouble Code Description
401	Can Not Be Heard
402	Can Not Hear
403	Fading
404	Distant

[ Help Index | Top of Trouble Codes | Top of Page | Glossary ]

 500

Trouble Code	Trouble Code Description
501	Wrong Number
502	Wrong PSAP Number

[ Help Index | Top of Trouble Codes | Top of Page | Glossary ]

 600

Trouble Code	Trouble Code Description
601	Open
602	False Disconnect
603	Grounded
604	Can Not Be Signalled
605	Can Not Signal
606	Permanent Signal
607	Improper Supervision
608	Supervision
609	Can Not Meet
610	Can Not Release Circuit
611	Hung Up
612	No Wink Start
613	No SF
614	Low SF
615	No Continuity
616	Cut Cable
617	Open To Demarc
618	No Ring Generator
619	Bad ERL
620	Echo
621	Hollow
622	Circuit Operations Circuit Dead
623	Circuit Down
624	Failing Circuit
625	No Signal
626	Seizure On Circuit
627	Loss EPSCS or Switched Services
628	Monitor Circuit
629	New Service Not Working
630	Open EPSCS or Switched Services
631	Other Voice Describe Addit Info
632	Trunk Blocked Far End
633	Bad Balance
634	High Rate Incomplete Incoming
635	Outgoing Failure After Wink
636	Request for Performance Measures

[ Help Index | Top of Trouble Codes | Top of Page | Glossary ]

 700

Trouble Code	Trouble Code Description
701	Cut Off

[ Help Index | Top of Trouble Codes | Top of Page | Glossary ]

 800

Trouble Code	Trouble Code Description
801	Intermittent Noise
802	Noisy
803	Foreign Tone
804	Clipping
805	Cross Talk
806	Static On Line
807	Ground Hum
808	Hears Other On Line
809	Hum On Line
810	Clicking
811	Noise EPSCS or Switched Services

[ Help Index | Top of Trouble Codes | Top of Page | Glossary ]

 900

Trouble Code	Trouble Code Description
901	Low Levels
902	High Levels
903	Long Levels
904	Hot Levels
905	High End Roll Off
906	Low End Roll Off
907	Needs Equalized
908	Line Loss
909	Does Not Pass Freq Response
910	Levels Out Of Limit

[ Help Index | Top of Trouble Codes | Top of Page | Glossary ]

 1000

Trouble Code	Trouble Code Description
1001	HiCap Down
1002	Carrier Down
1003	Voice
1004	Frame Errors HiCap
1005	Out Of Frame
1006	Loss Of Sync
1007	Frame Slips
1008	No Loopback
1009	Can Not Loopback Demarc
1010	Recording On Circuit
1011	Lines Need Tagging
1012	Outwats Ringing In
1013	Remote Access
1014	Other
1015	Alarm
1016	Multiple Short Duration Hit
1017	Frame Errors
1018	Facility Alarm
1019	Software Group Alarm
1020	Dchannel Down
1021	Degradation of Tl
1022	Network Failure
1023	No PSP Info

[ Help Index | Top of Trouble Codes | Top of Page | Glossary ]

 1100

Trouble Code	Trouble Code Description
1101	Pic Trouble
1102	Call Transfer
1103	Call Waiting
1104	Custom Call Feature
1105	Three Way Calling
1106	Call Trace Not Working
1107	Call Trace Block Not Working
1108	Repeat Dial Not Working
1109	Repeat Dial Block Not Working
1110	Call Return Not Working
1111	Call Return Block Not Working
1112	Call Identification Not Working
1113	Call Blocking Not Working
1114	Voice Messaging Services Problem
1115	Call Forwarding Not Working
1116	Call Forwarding Busy Line Not Working
1117	Call Forward No Answer Not Working
1118	Hunting Not Working
1119	Selective Call Forwarding Not Working
1120	Cannot Setup Unique Ring ID
1121	Caller ID Block Not Working Per Line
1122	Caller ID Block Not Working Per Call
1123	Cannot Remove Blocking On A Single Call
1124	Remote Call Forwarding
1125	Common Block Centrex Problems
1126	Incorrect Caller ID

[ Help Index | Top of Trouble Codes | Top of Page | Glossary ]

 1200

Trouble Code	Trouble Code Description
1201	Can Not Receive Data
1202	Can No tSend Data
1203	Can Not Transmit Can Not Receive
1204	No Receive
1205	No Response
1206	Delay
1207	Impulse Noise
1208	Phase Jitter
1209	Harmonic Distortion
1210	High Distortion
1211	No Data Loopback
1212	No Carrier
1213	Not Polling
1214	Data Framing Errors
1215	Drop Outs
1216	Hits
1217	No Answer Back
1218	Streamer
1219	Out of Specification
1220	Can Not Run To CSU
1221	Can Not Run To OCU
1222	Dead Data Circuit
1223	Circuit In Loopback
1224	Errors
1225	Garbled Data
1226	Invalid Data
1227	Cross Modulation
1228	Slow Response
1229	Other Data Describe Addit Info
1230	Getting All Ones
1231	Slip
1232	No DSL Connectivity
1233	Slow DSL Throughput