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| Ticket Activity Code | Ticket Event |
|---|---|
| (None) | PVC count affected changed Service classification changed Ticket data updated (other than the comment log) |
| ANCD | Analysis code changed |
| CANT | Test cancelled |
| CLCD | Clearance code changed |
| CLMR | Ticket cleared by AT&T |
| CLOS | Ticket closed by AT&T |
| CLTC | Clear time changed in close |
| CMSG | Customer requested escalation |
| COMP | Test results reported by AT&T |
| CREA | Ticket created by AT&T |
| CRTC | Create time changed |
| CRTS | Ticket created by AT&T |
| CSID | Service ID changed |
| CSMR | Clearance summary changed while reopening |
| CSTC | Close time changed (in reopen) |
| CTST | Customer contested ticket clearance |
| DEMT | Delayed maintenance created |
| DGCA | Cancelled intrusive test on a ticket |
| DGNS | Diagnosis test results reported by AT&T |
| DGRS | Rescheduled intrusive test on a ticket |
| DGSC | Scheduled intrusive test on a ticket |
| DMUD | Delayed maintenance changed |
| ESC | Ticket escalated by AT&T |
| EXCL | Customer-requested ticket closure |
| GEN | Comment from AT&T |
| ICTC | Initial ticket creation time changed |
| INIT | Test initiated by AT&T |
| NAUD | No access changed |
| NOAC | No access created |
| PKUP | Ticket picked up by AT&T |
| PREP | Ticket prepared for clearance by AT&T |
| PROG | Progress/status message from AT&T |
| RITR | Intermediate test results |
| TEST | Test information from AT&T |
| TOMR | Ticket Transferred |
| TOSC | Type of Service (TOS) change |
| TSBL | Testability status from AT&T |
| UNCL | Ticket changed from cleared to open state |
| VRFY | Test results verified by AT&T |
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