Search Asset Inventory by Service Screens

When you select Search Asset Inventory by Service in the Create Ticket, Search Ticket, or Add/Edit Customer Asset Alias Main screen the initial view depends on the Service you selected:

If you selected any service other than Web Hosting in the Service field, you are directed to the Begin Search screen:
- Click here for help on the Begin Search screen for MIPNS service.
- Click here for help on the Begin Search screen for CPE Resale service.
- Click here for help on the Begin Search screen for services other than MIPNS or CPE Resale.
If you selected Web Hosting in the Service field, you are directed to the Location Selection screen.

Begin Search

You can start the search from a geographical entity, as follows:

Select Country to start the search at the country level, and select the Search button to open the Country Selection screen.
Select State/Province to start the search at the state or province level, and select the Search button to open the State/Province Selection screen.
Select City to start the search at the city level, and select the Search button to open the City Selection screen.

If MIS/PNT or BVoIP service is selected, the search criteria is set by default to the Asset ID option. If this option is selected, you can select the Search button to open the Asset Selection screen.

If AT&T Telepresence Solution® is selected, you can select the Room Name radio button to activate the text box. Use the "%" character for wildcard searches (e.g. ABC% or %ABC% or ABC%123), enter exact value (e.g. ABC) or leave blank to perform a full search. Click the Search button to open the Asset Selection screen.

Depending on how you are provisioned, you can also select the Customer Asset Alias radio button to activate the text box. Use the "%" character for wildcard searches (e.g. ABC% or %ABC% or ABC%123), enter exact value (e.g. ABC) or leave blank to perform a full search. Click the Search button to open the Asset Selection screen.

Depending on how you are provisioned, you can also select the IP Address radio button to activate the text box. Use the "%" character for wildcard searches (e.g. ABC% or %ABC% or ABC%123), enter exact value (e.g. ABC) or leave blank to perform a full search. Click the Search button to open the Asset Selection screen.

Depending on how you are provisioned, you can also select the Asset ID radio button to activate the text box. Use the "%" character for wildcard searches (e.g. ABC% or %ABC% or ABC%123), enter exact value (e.g. ABC) or leave blank to perform a full search. Click the Search button to open the Asset Selection screen.

To return to the Create Ticket or Search Ticket screen without searching for an asset, select the Cancel button.

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Country Selection

The Country Selection screen displays a list of Country Names where assets associated with the selected service are located. Select a Country Name in the list and select one of the following command buttons:

Search for State/Province opens the State/Province Selection screen with a list of states/provinces within the country that contain assets associated with the service.
Back returns to the previous screen.
Cancel returns to the Create Ticket or Search Ticket screen without searching for an asset.

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State/Province Selection

The State/Province Selection screen displays a list of State/Province Codes where assets associated with the selected service are located, along with the associated Country Names. Select a State/Province Code in the list and select one of the following command buttons:

Search for Cities opens the City Selection screen with a list of cities within the state or province that contain assets associated with the service.
Back returns to the previous screen.
Cancel returns to the Create Ticket or Search Ticket screen without searching for an asset.

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City Selection

The City Selection screen displays a list of cities where assets associated with the selected service are located, along with the associated State/Province Codes and Country Names. Select a City in the list and select one of the following command buttons:

Search for Addresses opens the Address Selection screen with a list of addresses within the city that contain assets associated with the service.
Back returns to the previous screen.
Cancel returns to the Create Ticket or Search Ticket screen without searching for an asset.

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Address Selection

The Address Selection screen displays a list of addresses where assets associated with the selected service are located, along with the associated Location IDs and Location Names. Select an Address in the list and select one of the following command buttons:

Search for Asset IDs opens the Asset Selection screen with assets located at the selected address.
Back returns to the previous screen.
Cancel returns to the Create Ticket or Search Ticket screen without searching for an asset.

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Asset Selection

The Asset Selection screen displays a list of assets which match the search criteria, along with the associated Asset IDs. (Physical address information is included here for some services.) Select an asset in the list and click one of the following command buttons:

For most services, if you started at the Create Ticket screen, Save Asset ID to Ticket adds the selected Asset ID to the ticket, and returns you to the Create Ticket screen.
- If you selected MIS/PNT service in the Create Ticket screen, you can click the Save IPv4 Asset ID to Ticket or Save IPv6 Asset ID to Ticket button to perform the same function.
- If you selected BVoIP service in the Create Ticket screen, you can click the Save Managed Router Asset ID to Ticket or Save Managed LAN Device Asset ID to Ticket button to perform the same function. BVoIP results also display a hyperlink to view your IP Toll Free Number inventory. You can select the IP Toll Free Number and click the Save Asset ID to Ticket button to add the selected Asset ID to the ticket.
For most services, if you started at the Search Ticket screen, Save Asset ID to Search adds the selected Asset ID to the search, and returns you to the Search Ticket screen.
- If you selected MIS/PNT service in the Search Ticket screen, you can click the Save IPv4 Asset ID to Search or Save IPv6 Asset ID to Search button to perform the same function.
- If you selected BVoIP service in the Search Ticket screen, you can click the Save Managed Router Asset ID to Search or Save Managed LAN Device Asset ID to Search button to perform the same function. BVoIP results also display a hyperlink to view your IP Toll Free Number inventory. You can select the IP Toll Free Number and click the Save Asset ID to Ticket button to add the selected Asset ID to the search.
Add/Edit Customer Asset Alias opens the Add/Edit Customer Asset Alias screen. How you are provisioned determines whether or not this button is visible.
Create Unresolved Ticket returns you to the Create Ticket or Search Ticket screen if you were unable to locate the Asset ID. This button is visible only for 3PT service. Creating an unresolved ticket activates the Submit button on the Create Ticket screen that was disabled.
Back returns to the previous screen.
Cancel returns to the Create Ticket or Search Ticket screen without saving an Asset ID to the ticket or search.
Download Type drop-down - Before clicking the Download Inventory button to download the search results to a file on your computer, you must select one of the following file types:
- CSV (.csv)
- Microsoft^® Excel (.xls)
- Text (.txt - pipe delimited)
- Microsoft^® Word (.doc)
- Adobe^® PDF (.pdf)
Download Inventory button - When the button is clicked, the search results are downloaded to a file on your computer. You must select a file type from the Download Type drop-down before clicking this button.

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Add/Edit Customer Asset Alias

The Add/Edit Customer Asset Alias screen lets you enter a new Customer Asset Alias or edit an existing Customer Asset Alias for the displayed Asset ID.

Click the Submit button to submit your changes, or click the Cancel button to return to the Asset Selection screen.

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Location Selection (Web Hosting)

The Location Selection screen displays a list of Location IDs where assets associated with the Web Hosting service are located, along with the associated Site IDs and Site Names. (If you have access to more than 500 Location IDs, Previous and Next links are available for scrolling through pages of Location IDs.) Select a Location ID in the list and select one of the following command buttons:

Search for Asset IDs opens the Asset Selection screen with assets located at the selected location.
Back returns to the previous screen.
Cancel returns to the Create Ticket or Search Ticket screen without searching for an asset.

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Asset Selection (Web Hosting)

The Asset Selection screen (when Web Hosting is the selected service) displays the Site Name, Location ID, Location Name, and Site ID, along with a list of IDs for the location. If you selected Web Hosting service, the first row in the list contains the entry "Create Site Ticket"; you can select this row to save the Site ID to the Ticket Create or Ticket Search, or select an Asset ID below to save the Asset ID to the Ticket Create or Ticket Search. Select one of the following command buttons:

If you started at the Create Ticket screen, Save Asset ID to Ticket adds the selected Asset ID to the ticket, and returns you to the Create Ticket screen. If you saved a Site ID to a ticket you are creating, "Create Site Ticket" is displayed in the Asset ID field.
If you started at the Search Ticket screen, Save Asset ID to Search adds the selected Asset ID to the search, and returns you to the Search Ticket screen.
Back returns to the previous screen.
Cancel returns to the Create Ticket or Search Ticket screen without saving a Site ID to the ticket.

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Begin Search (MIPNS service)

Enter a partial Circuit ID using "%" as a wildcard character, or leave the field blank for a full inventory search. Wildcard expressions for searches can be leading, embedded, or trailing; for example: "%AAA", "AAA%123", "AAA123%" or "%AAA%123%".

Click the Search button to execute the search and proceed to the Select WAN Link IP Address screen, or click the Cancel button to return to the Ticket Create or Search Ticket screen.

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Begin Search (CPE Resale service)

You can start the search from a geographical entity as follows:

Select State/Province to start the search at the state or province level, and select the Search button to open the State/Province Selection screen.
Select City to start the search at the city level, and select the Search button to open the City Selection screen.

You can search by selecting the CPR Number radio button or the Serial Number radio button to activate the appropriate text box. Enter at least the first three characters in the text box to perform a partial search, or leave blank to perform a full search, and click the Search button to open the Asset Selection screen.

Depending on how you are provisioned, you can also search by selecting the Customer Asset Alias radio button to activate the text box. Use the "%" character for wildcard searches (e.g. ABC% or %ABC% or ABC%123), enter exact value (e.g. ABC) or leave blank to perform a full search. Click the Search button to open the Asset Selection screen.

To return to the Create Ticket or Search Ticket screen without searching for an asset, select the Cancel button.

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Select WAN Link IP Address (MIPNS service)

The Select WAN Link IP Address screen displays a list of Circuit IDs (WAN Link IP Addresses) that match your search. The following data is displayed for each Asset ID:

Select Circuit ID
Location Address Information
NOC (displayed only if the Circuit ID is associated with a NOC)
WAN Link IP Address

If the affected Circuit ID and WAN Link IP Address is displayed in the table, select the radio button next to its number in the Select Circuit ID column, and select one of the following command buttons:

If you started at the Create Ticket screen, Save WAN Link IP Address (Asset ID) to Ticket adds the selected Asset ID to the ticket, and returns you to the Create Ticket screen.
If you started at the Search Ticket screen, Save WAN Link IP Address (Asset ID) to Search adds the selected Asset ID to the search, and returns you to the Search Ticket screen.

If the affected Circuit ID and WAN Link IP Address is not displayed in the table, you can click Cancel button to return to the Create Ticket or Search Ticket screen without saving an Asset ID to the ticket or search.

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View Ticket

To view a ticket, enter the ticket number in the text box and click the Go button.

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