Search Asset Inventory by Service Screens 
About AT&T eMaintenance
 
Initial View
Begin Search
Country Selection
State/Province Selection
City Selection
Address Selection
Asset Selection
Download Inventory
Add/Edit Customer Asset Alias
Location Selection (Web Hosting)
Asset Selection (Web Hosting)
View Ticket
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Initial View

When you select Search Asset Inventory by Service in the Create Ticket, Search Ticket or Add/Edit Customer Asset Alias Main screen, the initial view depends on the Service you selected:
  • If you selected any service other than Web Hosting or EHS in the Service field, you are directed to the Begin Search screen. Click here for help on the Begin Search screen.
  • If you selected Web Hosting or EHS in the Service field, you are directed to the Location Selection screen.
Begin Search

You can start the search from a geographical entity, as follows:
  • Select Country to start the search at the country level, and click the Search button to open the Country Selection screen.
  • Select State/Province to start the search at the state or province level, and click the Search button to open the State/Province Selection screen.
  • Select City to start the search at the city level, and click the Search button to open the City Selection screen.

If MIS/PNT or BVoIP service is selected, the search criteria is set by default to the Asset ID option. If this option is selected, you can click the Search button to open the Asset Selection screen.

Depending on how you are provisioned, you can also select the Customer Asset Alias radio button to activate the text box. Use the "%" character for wildcard searches (e.g. ABC% or %ABC% or ABC%123), enter exact value (e.g. ABC) or leave blank to perform a full search. Click the Search button to open the Asset Selection screen.

Depending on how you are provisioned, you can also select the IP Address radio button to activate the text box. Use the "%" character for wildcard searches (e.g. ABC% or %ABC% or ABC%123), enter exact value (e.g. ABC) or leave blank to perform a full search. Click the Search button to open the Asset Selection screen.

To return to the Create Ticket or Search Ticket screen without searching for an asset, click the Cancel button.

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Country Selection
The Country Selection screen displays a list of Country Names where assets associated with the selected service are located. Select a Country Name in the list and select one of the following command buttons:
  • Search for State/Province opens the State/Province Selection screen with a list of states/provinces within the country that contain assets associated with the service.
  • Back returns to the previous screen.
  • Cancel returns to the Create Ticket or Search Ticket screen without searching for an asset.

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State/Province Selection
The State/Province Selection screen displays a list of State/Province Codes where assets associated with the selected service are located, along with the associated Country Names. Select a State/Province Code in the list and select one of the following command buttons:
  • Search for Cities opens the City Selection screen with a list of cities within the state or province that contain assets associated with the service.
  • Back returns to the previous screen.
  • Cancel returns to the Create Ticket or Search Ticket screen without searching for an asset.

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City Selection
The City Selection screen displays a list of cities where assets associated with the selected service are located, along with the associated State/Province Codes and Country Names. Select a City in the list and select one of the following command buttons:
  • Search for Addresses opens the Address Selection screen with a list of addresses within the city that contain assets associated with the service.
  • Back returns to the previous screen.
  • Cancel returns to the Create Ticket or Search Ticket screen without searching for an asset.

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Address Selection
The Address Selection screen displays a list of addresses where assets associated with the selected service are located, along with the associated Location IDs and Location Names. Select an Address in the list and select one of the following command buttons:

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Asset Selection
The Asset Selection screen displays a list of assets located at the selected address, along with the associated Asset IDs. (Physical address information is included here for BVoIP service.) Select an asset in the list and select one of the following command buttons:
  • For most services, if you started at the Create Ticket screen, Save Asset ID to Ticket adds the selected Asset ID to the ticket, and returns you to the Create Ticket screen. If you selected MIS/PNT service in the Create Ticket screen, you can click the Save IPv4 Asset ID to Ticket or Save IPv6 Asset ID to Ticket button to perform the same function.
  • If you selected BVoIP service in the Create Ticket screen, you can click the Save Managed Router Asset ID to Ticket or Save Managed LAN Device Asset ID to Ticket button to perform the same function.
  • For most services, if you started at the Search Ticket screen, Save Asset ID to Search adds the selected Asset ID to the search, and returns you to the Search Ticket screen. If you selected MIS/PNT service in the Search Ticket screen, you can click the Save IPv4 Asset ID to Search or Save IPv6 Asset ID to Search button to perform the same function.
  • If you selected BVoIP service in the Search Ticket screen, you can click the Save Managed Router Asset ID to Search or Save Managed LAN Device Asset ID to Search button to perform the same function.
  • Add/Edit Customer Asset Alias opens the Add/Edit Customer Asset Alias screen. How you are provisioned determines whether or not this button is visible.
  • Back returns to the previous screen.
  • Cancel returns to the Create Ticket or Search Ticket screen without saving an Asset ID to the ticket or search.
  • Download Type drop-down - Before clicking the Download Inventory button to download the search results to a file on your computer, you must select one of the following file types:
    • CSV (.csv)
    • Microsoft® Excel (.xls)
    • Text (.txt - pipe delimited)
    • Microsoft® Word (.doc)
    • Adobe® PDF (.pdf)
  • Download Inventory button - When the button is clicked, the search results are downloaded to a file on your computer. You must select a file type from the Download Type drop-down before clicking this button.

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Add/Edit Customer Asset Alias
The Add/Edit Customer Asset Alias screen lets you enter a new Customer Asset Alias or edit an existing Customer Asset Alias for the displayed Asset ID.

Click the Submit button to submit your changes, or click the Cancel button to return to the Asset Selection screen.

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Location Selection (Web Hosting)
The Location Selection screen displays a list of Location IDs where assets associated with the Web Hosting service are located, along with the associated Site IDs and Site Names. (If you have access to more than 500 Location IDs, Previous and Next links are available for scrolling through pages of Location IDs.) Select a Location ID in the list and select one of the following command buttons:

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Asset Selection (Web Hosting)
The Asset Selection screen (when Web Hosting or EHS is the selected service) displays the Site Name, Location ID, Location Name, and Site ID, along with a list of Asset IDs for the location. If you selected Web Hosting or EHS service, the first row in the list contains the entry "Create Site Ticket"; you can select this row to save the Site ID to the Ticket Create or Ticket Search, or select an Asset ID below to save the Asset ID to the Ticket Create or Ticket Search. Select one of the following command buttons:
  • If you started at the Create Ticket screen, Save Asset ID to Ticket adds the selected Asset ID to the ticket, and returns you to the Create Ticket screen. If you saved a Site ID to a ticket you are creating, "Create Site Ticket" is displayed in the Asset ID field.
  • If you started at the Search Ticket screen, Save Asset ID to Search adds the selected Asset ID to the search, and returns you to the Search Ticket screen.
  • Back returns to the previous screen.
  • Cancel returns to the Create Ticket or Search Ticket screen without saving a Site ID to the ticket.

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View Ticket

To view a ticket, enter the ticket number in the text box and click the Go button.

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