Overview

Scheduled Maintenance is a feature which enables users who are provisioned for it to create a maintenance schedule (time window) for planned maintenance on an Asset ID. By creating such a maintenance window, a user is instructing AT&T systems and people to suspend Proactive Maintenance on an Asset ID, since the planned maintenance may cause alarms that are not true troubles which require ticket creation, tracking, etc.

Currently, Scheduled Maintenance is available in Managed Services only for the MIS/PNT service.

Managed Services Scheduled Maintenance Search

Select Asset ID for Scheduled Maintenance

• Service - A required field. This field defaults to MIS/PNT, because it is the only managed service currently available for Scheduled Maintenance.
• Search Asset Inventory by Service - Click this button to search for and select an Asset ID (IP address) for the Scheduled Maintenance window. Click here for help on this series of screens.
• Asset ID - If your user profile has permissions only to view Scheduled Maintenance windows, this field is populated with the Asset ID you selected in the Search Asset Inventory by Service series of screens.

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Scheduled Maintenance Search Results

You may add up to 100 Asset IDs to the Selected Asset ID List. Any Access Circuits associated with an Asset ID are moved with it to the Selected Asset ID List. If the search returned only one Service ID, it is automatically placed in the Selected Asset ID List.

Click one of the following command buttons:

• Submit opens the Managed Services Scheduled Maintenance screen populated with the assets you selected.
• Back returns to the previous screen.
• Reset Form restores the Search Results screen to its state when it was first opened.

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Managed Services Scheduled Maintenance

Bulk Scheduled Maintenance

• Create Bulk Scheduled Maintenance opens the Create Scheduled Maintenance for <number> Asset IDs window, where you can create a Scheduled Maintenance window for the listed Asset IDs.

Create Scheduled Maintenance

If there is one Asset ID that does not have an existing Scheduled Maintenance, the following command button is available:

• Create Scheduled Maintenance opens the Create Scheduled Maintenance for <Asset ID> window, where you can create a Scheduled Maintenance window for the Asset ID.

  Note: This button is not displayed if there are no Asset IDs which do not have an existing Scheduled Maintenance.

Add/Modify Scheduled Maintenance

• Total Number of Schedules - The total number of Scheduled Maintenance windows displayed.
• The existing Scheduled Maintenance windows are displayed in a table:
  • Select - A radio button for selecting a Scheduled Maintenance.
  • Asset ID - The Asset ID.
  • Access Circuit ID - Access Circuit ID(s) associated with the MIS/PNT Asset ID.
  • Schedule ID - A unique numeric identifier for the Scheduled Maintenance.
  • Start Date/Time (CST) - The date and time the Scheduled Maintenance is to start, in Central Standard Time.
  • End Date/Time (CST) - The date and time the Scheduled Maintenance is to end, in Central Standard Time.
  • Recurring Every - If the Scheduled Maintenance is to recur automatically, the time interval for the recurrence.
  • Until Date - The date when the recurrence will end.
• If your user profile gives you permission to update, create, and delete Scheduled Maintenance windows, the following command buttons are displayed:
  • Update - To update an existing Scheduled Maintenance, select it in the list and click this button to open the Update Scheduled Maintenance for <Asset ID> window.
  • Create - To create a new Scheduled Maintenance, select a row in the table that includes the Asset ID and click this button to open the Create Scheduled Maintenance for <Asset ID> window.
  • Delete - To delete an existing Scheduled Maintenance, select it in the list and click this button.

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Create Scheduled Maintenance for <number> Asset IDs

• Start Date & Time - A required field. Text fields for entering the date and time the Scheduled Maintenance is to start. The Date must be in the format mm/dd/yyyy. The Time must be in the format hh:mm. There is also a drop-down list for selecting AM or PM.
• End Date & Time - A required field. Text fields for entering the date and time the Scheduled Maintenance is to end. The Date must be in the format mm/dd/yyyy. The Time must be in the format hh:mm. There is also a drop-down list for selecting AM or PM, and a drop-down list for setting the time zone.
• Recurring Every - The time interval when the Scheduled Maintenance is to recur automatically. Enter a numerical value in the text field, and select a time interval (DAYS, MONTHS, or YEARS) from the list on the right. Leave this field blank if you don't want the Scheduled Maintenance to recur.
• Until Date - If you select a recurrence in the Recurring Every field, you must also enter a date in this field (in the format mm/dd/yyyy) to stop the maintainence schedule from recurring after a certain date.
• The following command buttons are displayed:
  • Submit - Creates the Scheduled Maintenance for the Asset IDs.
  • Close - Closes the window without creating a bulk Scheduled Maintenance.
  • Reset Form - Clears all of the data fields.

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Update Scheduled Maintenance for <Asset ID>

You can modify any of the following fields for the Scheduled Maintenance:

• Start Date & Time - A required field. Text fields for entering the date and time the Scheduled Maintenance is to start. The Date must be in the format mm/dd/yyyy. The Time must be in the format hh:mm. There is also a drop-down list for selecting AM or PM.
• End Date & Time - A required field. Text fields for entering the date and time the Scheduled Maintenance is to end. The Date must be in the format mm/dd/yyyy. The Time must be in the format hh:mm. There is also a drop-down list for selecting AM or PM, and a drop-down list for setting the time zone.
• Recurring Every - The time interval when the Scheduled Maintenance is to recur automatically. Enter a numerical value in the text field, and select a time interval (DAYS, MONTHS, or YEARS) from the list on the right.
• Until Date - If you select a recurrence in the Recurring Every field, you must also enter a date in this field (in the format mm/dd/yyyy) to stop the maintainence schedule from recurring after a certain date.

  Note: To cancel the recurrence of a Scheduled Maintenance, remove the selections from both the Recurring Every and Until Date fields.

• The following command buttons are displayed:
  • Submit - Updates the Scheduled Maintenance for the Asset ID.
  • Close - Closes the window without updating the Scheduled Maintenance.
  • Reset Form - Returns the fields to their original values.

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Create Scheduled Maintenance for <Asset ID>

• Start Date & Time - A required field. Text fields for entering the date and time the Scheduled Maintenance is to start. The Date must be in the format mm/dd/yyyy. The Time must be in the format hh:mm. There is also a drop-down list for selecting AM or PM.
• End Date & Time - A required field. Text fields for entering the date and time the Scheduled Maintenance is to end. The Date must be in the format mm/dd/yyyy. The Time must be in the format hh:mm. There is also a drop-down list for selecting AM or PM, and a drop-down list for setting the time zone.
• Recurring Every - The time interval when the Scheduled Maintenance is to recur automatically. Enter a numerical value in the text field, and select a time interval (DAYS, MONTHS, or YEARS) from the list on the right. Leave this field blank if you don't want the Scheduled Maintenance to recur.
• Until Date - If you select a recurrence in the Recurring Every field, you must also enter a date in this field (in the format mm/dd/yyyy) to stop the maintainence schedule from recurring after a certain date.
• The following command buttons are displayed:
  • Submit - Creates the Scheduled Maintenance for the Asset ID.
  • Close - Closes the window without creating a Scheduled Maintenance for the Asset ID.
  • Reset Form - Clears all of the data fields.

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