Begin Search

You can start the search from a geographical entity, as follows:

• Select Country to start the search at the country level, and click the Search button to open the Country Selection screen.
• Select State/Province to start the search at the state or province level, and click the Search button to open the State/Province Selection screen.
• Select City to start the search at the city level, and click the Search button to open the City Selection screen.

• If your user profile has permissions to update, create, and delete Scheduled Maintenance windows, clicking the Search button opens the Scheduled Maintenance Search Results screen, populated with all assets in the inventory to which you have access.
• If your user profile has permissions only to view Scheduled Maintenance windows, clicking the Search button opens the Asset selection screen, populated with all assets in the inventory to which you have access.

To return to the Managed Services Scheduled Maintenance Search screen without searching for an asset, click the Cancel button.

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Country Selection

• Search for State/Province opens the State/Province Selection screen with a list of states/provinces within the country that contain assets associated with the service.
• Back returns to the previous screen.
• Cancel returns to the Managed Services Scheduled Maintenance Search screen without searching for an asset.

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State/Province Selection

• Search for Cities opens the City Selection screen with a list of cities within the state or province that contain assets associated with the service.
• Back returns to the previous screen.
• Cancel returns to the Managed Services Scheduled Maintenance Search screen without searching for an asset.

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City Selection

• Search for Addresses opens the Address Selection screen with a list of addresses within the city that contain assets associated with the service.
• Back returns to the previous screen.
• Cancel returns to the Managed Services Scheduled Maintenance Search screen without searching for an asset.

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Address Selection

The Address Selection screen displays a list of addresses where assets associated with the selected service are located, along with the associated Location IDs and Location Names. Select an Address in the list and click one of the following command buttons:

• If your user profile has permissions to update, create, and delete Scheduled Maintenance windows, clicking the Search button opens the Scheduled Maintenance Search Results screen populated with all assets located at the selected address.
• If your user profile has permissions only to view Scheduled Maintenance windows, clicking the Search button opens the Asset Selection screen populated with all assets located at the selected address.
• Back returns to the previous screen.
• Cancel returns to the Managed Services Scheduled Maintenance Search screen without searching for an asset.

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Asset Selection (View Only User)

• If you started at the Create Ticket screen, Save Asset ID to Ticket adds the selected Asset ID to the ticket, and returns you to the Create Ticket screen.
• If you started at the Search Ticket screen, Save Asset ID to Search adds the selected Asset ID to the search, and returns you to the Search Ticket screen.
• If you started at the Managed Services Scheduled Maintenance Search screen, Save Asset ID to Search adds the selected Asset ID to the search, and returns you to the Managed Services Scheduled Maintenance Search screen.
• Back returns to the previous screen.
• Cancel returns to the Create Ticket or Search Ticket screen without saving an Asset ID to the ticket or search.

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View Ticket

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