Pre-Populated Read-Only Fields (MRG tickets)

• Ticket Number
• Ticket Status
• Approval Status
• Completion Date
• Related Ticket Number(s)
• Acknowledgement Status (displayed only for MRG tickets)

Contact Details

• Requester Contact:
• Company Name
• SubCompany Name
• Name
• Phone Number
• Email
• Contact Hours for the Requester:
• Monday thru Friday
• Satuday & Sunday
• Alternate Contact:
• Name
• Phone Number
• Email
• Contact Hours for the Alternate Contact:
• Monday thru Friday
• Satuday & Sunday

Description of Work

Work Location

• Street
• CLLI
• City
• State/Region

Planned Date

• Planned Start Date is the scheduled start date and time of the change request:
• Date
• Time
• Planned End Date is the scheduled start date and time of the change request:
• Date
• Time
• Duration of cut-off is the time required to complete the change request.
• Time Zone

Task Details

• Task Number is a hyperlink which opens the View/Update Change Management Task screen for the task.
• Circuit Format
• AT&T Circuit ID
• Requestor Circuit ID
• Requestor Ticket ID
• MCN
• Org Group

Log Details displays the updates and comments which have been applied to the ticket.

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Pre-Populated Read-Only Fields (non-MRG tickets)

• Ticket Number
• Ticket Status
• Notification Type
• Approval Status
• Summary

Planned Change Ticket Date

• Planned Start Date is the scheduled start date and time of the change request:
• Date
• Time
• Planned End Date is the scheduled start date and time of the change request:
• Date
• Time
• Time Zone

Customer Ticket Information

• Customer Name
• Customer MCN
• AT&T Circuit ID
• IOC Circuit ID
• Address
• City
• State
• Country
• Location ID
• A Address
• Z Address
• AT&T IP Address
• CER Name
• Slot
• Associated Port
• Port Number
• Port Speed
• Base Channel
• Org Group
• Site Id
(displayed only for tickets associated with GMIS service)
• Customer IP Address
(displayed only for tickets associated with GMIS service)

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Comments Field (MRG tickets only)

You can enter text in the Comments field and select the Add Comments button to add it to the log.

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