Pre-Populated Read-Only Fields

• Ticket Number
• Ticket Status
• Approval Status
• Acknowledgement Status (displayed only for MRG tickets)

Contact Details

• Requester Contact:
• Company Name
• SubCompany Name
• Name
• Phone Number
• Email
• Contact Hours for the Requester:
• Monday thru Friday
• Satuday & Sunday
• Alternate Contact:
• Name
• Phone Number
• Email
• Contact Hours for the Alternate Contact:
• Monday thru Friday
• Satuday & Sunday

Description of Work

Work Location

• Street
• CLLI
• City
• State/Region

Planned Date

• Date of Submission is the date and time that the task was submitted:
• Date
• Time
• Planned End Date is the date and time that the task expires:
• Date
• Time
• Duration of cut-off is the time required to complete the change request.
• Time Zone

Circuit/Asset Details

• Circuit Format
• AT&T Circuit ID
• Requestor Circuit ID
• Requestor Ticket ID
• MCN
• Org Group

Log Details displays the updates and comments which have been applied to the task.

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Command Buttons

You must enter text in the Comments field before selecting a command button. To add a comment, enter text in the Comments field and select the Add Comments button. If the task has not been acknowledged, you can select the Acknowledge button to do this. If the Approval Status of the task is Pending, you can Approve or Reject the task by selecting the appropriate button. Note: Read-only users cannot add comments, acknowledge, approve, or reject Change Management tasks.

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