AT&T Managed Services 
About AT&T eMaintenance
 
The following table contains a complete list of services managed by AT&T.

Service Product Description
AFN EQUIPOTH Any Other Equipment Fault
AFN LUCENT Any Lucent Equipment Fault
AFN NMS Any AFN NMS faults
AFN NNI NNI problem
AFN OTHER Other Remote Access related services
AFN TRUNKATM Direct Link Trunk
AFN TRUNKFRM Direct Line Trunk
ANIRA EGRESS EGRESS (VIG)
ANIRA RA Remote Access - Dial, DSL, Wireless
ANIRA SOHO SOHO - ATTGate and CISCO 8xx
Application ABUSE Abuse
Application NA Not Applicable / CPE or Non-Circuit related problem
ASTS CORE CORE
ASTS VIDEO Any form of Video related services
AT&T CallVantage NA Not Applicable / CPE or Non-Circuit related problem
AVGS VIDEO Any form of Video related services
AVTS HES2S Servers / High End Site to Site
AVTS RA Remote Access - Dial, DSL, Wireless
AVTS SOHO SOHO - ATTGate and CISCO 8xx
AVTS SSL SSL connection
BIS ABUSE Abuse
BIS CNSRTR CNS / Router
BIS CORPINET Coporate Internet Services
BIS CREDCARD Dial / Net Client to the Internet
BIS EMAIL E-mail
BIS FASTPATH AGNS Legacy Global Multi Protocol Label Switching
BIS FMPLS French Multi Protocol Label Switching Network
BIS IBILLING Dial / Internet Billing
BIS OPENNET OpenNet
BIS PASSWORD Dial / Corporate Passwords
BIS POSTMSTR Postmaster
BIS SNA Generic SNA
BIS WEBENG Web Engine
BMS FAX Fax Related Services
BMS FX File Exchange Network
BMS LMC LAN Mail Connect
BMS MIM Managed Instant Messaging
BMS MX Mail Exchange
BMS SMTP Simple Mail Transfer Protocol Application
BMS UNIVM Universal Messaging
BRAMS CORE CORE
BVoIP N/A Business Voice over IP
CNS POWER9 Power9 or IBM HSPS
CNS SNA Generic SNA
CONF MON CORE CORE
CONF MON SPECSVCS Special Services
Conf-Delivery AUDIO-T Audio Teleconferencing
Conf-Delivery CUSTOM Custom Executive Teleconferencing
Conf-Delivery EXEC-T Executive Teleconferencing
Conf-Delivery VIDEO-T Video Teleconferencing
Conf-Delivery WEBMTG Web Meeting
Conf-Setup AUDIO-T Audio Teleconferencing
Conf-Setup CUSTOM Custom Executive Teleconferencing
Conf-Setup EXEC-T Executive Teleconferencing
Conf-Setup VIDEO-T Video Teleconferencing
Conf-Setup WEBMTG Web Meeting
CSMS CORE CORE
Desktop CORE CORE
Desktop DESKTOP Desktop Services
Desktop SPECSVCS Special Services
DTOSS CORE CORE
EHS ADVANCED Advanced Managed
EHS CMANAGED Client Managed
EHS EMANAGED Enhanced Managed
EHS MONITOR NO/Basic Monitoring
EHS TMANAGED AT&T Managed
ELS ADVANCED Advanced Managed
ELS BASIC LAN Services - Basic Monitoring
ERADI CORE CORE
ETS SPECSVCS Special Services
EVPN EVPN Enterprise Virtual Private Networks
EVPN FRAMPLUS Frame Plus Service
EVPN USGNMCCS Client Customer Services Support Group
EVPN VOIP Voice Over IP
EWC Meeting VIDEO Any form of Video related services
FTTH INTERNET INTERNET
FTTH VIDEO Any form of Video related services
FTTH VOICE VOICE
GFN Dial Dial
GFN EQUIPOTH Any Other Equipment Fault
GFN IMUX Any IMUX Equipment Fault
GFN LUCENT Any Lucent Equipment Fault
GFN METRODAT Any Metrodata Equipment Fault
GFN NMS Any AFN NMS faults
GFN NNI NNI problem
GFN OTHER Other Remote Access related services
GFN SNMP Any Loss of SNMP Management or Visibility
GFN TRUNKATM Direct Link Trunk
GFN TRUNKFRM Direct Line Trunk
Global Messaging BRTMAIL Brightmail
Global Messaging FIREWALL Global Messaging Service Firewalls
Global Messaging IE/EDI Information Exchange / EDI
Global Messaging LMC LAN Mail Connect
Global Messaging VPN-IM Internet Mail Relay Service
GMIS GMIS Global Managed Internet Service
IBM EM SVC ACXIOM IBM to Acxiom Connectivity and Firewall Service
IBM EM SVC BOS IBM Bank of Scotland Firewall Service
IBM EM SVC CLS IBM CLS Firewall Service
IBM EM SVC CRM IBM Customer Relationship Management Service
IBM EM SVC E-SINE IBM E-SINE Connectivity and Firewall Service
IBM EM SVC EVERE IBM Evere Education Centre Firewall Service
IBM EM SVC FRENCHFW IBM French Firewall Service
IBM EM SVC GEODIS IBM to GEODIS VPN Gateway Service
IBM EM SVC GWA IBM Global Web Architecture Firewall Service
IBM EM SVC IPNET IBM IP Net Internal Network
IBM EM SVC IPNMPNSF IBM IP Net/MPN Seration Firewalls
IBM EM SVC LA CAXIA IBM to LA CAXIA Connectivity and Firewall Service
IBM EM SVC LOTUSFF Lotus Customer access to Lotus Fulfilment LAN Fire
IBM EM SVC MINSK IBM to IBM MINSK Firewall Service
IBM EM SVC MONTICS IBM to MONTICS VPN Gateway Service
IBM EM SVC MTAGATE IBM Mail Transfer Agent Gateways
IBM EM SVC P9IPS IBM Internal IP Services (DNS & DHCP)
IBM EM SVC P9IS IBM Internal Internet Service
IBM EM SVC POWER9 Power9 or IBM HSPS
IBM EM SVC PT TAGUS IBM Tagus Firewall Service
IBM EM SVC PWCC Price Waterhouse Cooper Consultants access to IBM
IBM EM SVC SAP WALD IBM SAP Waldorf Firewall Service
IBM EM SVC SBM/GBM Saudi Business Machine and Gulf Business Machines
IBM EM SVC SDFCAPAC IBM SDF Payment Systems Firewall Service
IBM EM SVC SINE IBM SINE Connectivity and Firewall Service
IBM EM SVC TEAMS TEAMS access to IBM Maintenance via Firewalls Service
IBM EM SVC TELCOAME IBM FW Telcoame Firewall Service
IBM EM SVC TELEWEB IBM Web "Call Me Back" Service
IBM EM SVC TREASURY IBM Treasury Firewall Service
IBM EM SVC VTS IBM Dial Solution
IP Telephony PBXAVAYA PBX Avaya
IP Telephony PBXCISCO PBX Cisco
IRES CORE CORE
JP_ATM ATM2220 ATM - 2220
JP_ATM OTH Other Service not available in AOTS Service Codes
JP_IBM_SVC .comExch .com Exchange
JP_IBM_SVC AP_CRM IBM JAPAN - AP CRM
JP_IBM_SVC LUSP IBM JAPAN - LUSP
JP_IBM_SVC OTH Other Service not available in AOTS Service Codes
JP_IBM_SVC POWER9 Power9 or IBM HSPS
JP_IBM_SVC USF IBM JAPAN - USF
JP_IBM_SVC VPN-JP IBM JAPAN - AT&T GNS VPN
JP_IBM_SVC WBG IBM JAPAN - WBG
LAN INTERNET INTERNET
LAN LAN LAN
LAN POWER9 Power9 or IBM HSPS
MAS AUTOTICK Ticketing Services, ATIX, SNA, GTCS, NetPoll, etc.
MAS BUSDIREC Business Direct
MAS DATABASE GEMS, Info/Config, GRDB/NC3, etc.
MAS INFOVSTA InfoVista
MAS INFOWORK Legacy Interactive Voice Systems
MAS IVS Interactive Voice Services
MAS MEDIA Media Related Services
MAS MULTI Multiple Applications
MAS NPR Network Performance Reporting Tool
MAS SERVER Server Alerts (DMS, ITO, SMARTS, AIX, CTMgr)
MAS TICKETIN Remedy, CSS, NPCA, PCA, GPCS, etc.
MAS VOICE TO VoiceTone
MAS WEB ACSS, BMP, Interactive Advantage, CSS, INFO
MDNS CNSRTR CNS / Router
MDNS COMMIP Commercial IP Network
MDNS FMPN Frame Multi Protocol Network
MDNS I11 IBM MPN Internetworking Commercial Network
MDNS IPRESMON Enterprise Server IP Resource Monitor
MDNS LLAVTS Leased Line AVTS
MDNS MPN Multiple Protocol Networks
MDNS OPENNET OpenNet
MDNS SNA Generic SNA
MDNS VOIP Voice Over IP
MDNS VPN Standard MDNS
MDNS WAN WAN
MGC-Manager VIDEO Any form of Video related services
MIS IP_LOCAL IP Local
MIS LLAVTS Leased Line AVTS
MIS LLOPN Leased Line Opennet
MIS VOIP Voice Over IP
MIS_AVTS IP_CENTREX IP Centrex
MIS_AVTS IP_LOCAL IP Local
MIS_AVTS IP_TELEWORKER IP Teleworker
MIS_AVTS IP_TOLL_FREE IP Toll Free
MIS_PNT_ON_MIS_LINK IP_CENTREX IP Centrex
MIS_PNT_ON_MIS_LINK IP_LOCAL IP Local
MIS_PNT_ON_MIS_LINK IP_TELEWORKER IP Teleworker
MIS_PNT_ON_MIS_LINK IP_TOLL_FREE IP Toll Free
MIS_PNT_ON_VPN_LINK IP_CENTREX IP Centrex
MIS_PNT_ON_VPN_LINK IP_LOCAL IP Local
MIS_PNT_ON_VPN_LINK IP_TELEWORKER IP Teleworker
MIS_PNT_ON_VPN_LINK IP_TOLL_FREE IP Toll Free
MNI BLK STAT Any Bulk Stats problem
MNI CASCADVW Any Cascadeview problem
MNI CNSRTR CNS / Router
MNI FRAMEPLU Managed Circuit and CSU/ Customer Managed Router
MNI FRAMNET Frame Management Network
MNI GMN Global Management Network
MNI MATM Managed Asynchronous Transfer Mode Service
MNI MSTRCELL Any MasterCell problems
MNI MTN3 Management Transport Network 3
MNI NETPOLL Any Netpoll Problem
MNI NV6000 Any Netview6000 problem
MNI OPENNET OpenNet
MNI OTHER Other Remote Access related services
MNI RADVIEW Any Radview Problem
MNI SNA Generic SNA
MNI TCACSRS Any TACACS or RUS problem
MNI TIVOLIDM Any Tivoli DM problem
MOBILITY ALL All Mobility Cellular Products
MOBIWIR GMM Global Mobile Management Services
MRCS VIDEO Any form of Video related services
MRS IPFRAME IP Enabled Frame Relay
MRS MATM Managed Asynchronous Transfer Mode Service
MRS MRS Managed Router Services
MRS MRSN Netsolve
MRS PPS Bundled MRS Service
MRS RMS Router Monitor Service
MRS VOIP Voice Over IP
MRS WEBHOSTI Out of Hosting service
MSS FWNB Managed Firewall Network Based Services
MSS FWRB Managed Firewall Router Based Services
MSS FWSB Managed Firewall Server Based Services
MSS MIDS Managed Intrusion Detection
MSS NORTLS2S High end S2S Nortel
MSS VDS Virus Detect Service
OA-APP CORE CORE
OCP CORE CORE
OPCENTER VIDEO Any form of Video related services
OTHER OTH Other Service not available in AOTS Service Codes
OTHER OTHER Other Remote Access related services
OUTSOURCING AT&TSOLU JP NOS ATT
OUTSOURCING CWC JP NOS CWC
OUTSOURCING CYBERCOM JP NOS Cyber Communication
OUTSOURCING FLETS JP NOS FLETS
OUTSOURCING INTEC JP NOS INTEC
OUTSOURCING JPNOSOTH JP NOS Other
OUTSOURCING JT JP NOS Japan Telecom
OUTSOURCING KDDI JP NOS KDDI
OUTSOURCING NTT JP NOS NTT
OUTSOURCING OTHER Other Remote Access related services
OUTSOURCING POWERCOM JP NOS Powered Com
PROCOMM PLUS VIDEO Any form of Video related services
RAS @FreeD Docomo Wireless Service
RAS AIR_EDGE Air H Service - WILLCOM, Inc.
RAS CASERVER CA/Certificate Authority Server
RAS CLIENT AT&T Global Network Client
RAS D2FRAME Dial to Frame
RAS DISP Dial Internet Service Provider
RAS EAANALOG Extended Access Analog
RAS EABB Extended Access Broadband/Wireless
RAS EFF2NORT Dial / Efficent to Nortel (Starbucks)
RAS FGW Frame Gateway Server
RAS FIP3DTUN Fixed IP and 3D Tunneling
RAS Flets_E Flet's Service - NTT East
RAS Flets_W Flet's Service - NTT West
RAS IPSEC Proactive IPSec Gateway Tickets
RAS LDAP LDAP Server
RAS LIG Local Interface gateway
RAS MBB Managed BroadBand
RAS MPFW Managed Personal FireWall
RAS MPTPPTP Multi-Point-to-Point Tunneling Protocol
RAS NAS Network Access Servier
RAS OTH Other Service not available in AOTS Service Codes
RAS OTHER Other Remote Access related services
RAS PASSPORT Passport Asynch and IP
RAS RIG Remote Access Interface Gateway
RAS SECIPDU SecureIP and Dual Access
RAS SGW Scaleable Gateway
RAS SIG Site Interface Gateway
RAS SIG_FHI SIG for FHI
RAS SIG_VTS SIG for IBM
RAS SIR SIR Gateway
RAS SNA_GW SNA Gateway
RAS TRAPTRAN Any form of Transaction Routing
RAS TUNNEL Any form of Tunneling Service
RAS VCETONE Voice Tone /E-Contact
RAS VIG Virtual Interface Gateway
RAS WIG Wireless Interface Gateway
RAS XIP XIP Gateway
Server .comExch .com Exchange
Server AP_CRM IBM JAPAN - AP CRM
Server Appl_Svr Appl.Server
Server Dial Dial
Server GEMSGold GEMS-Gold
Server GMN_MDNS GMN_MDNS
Server MT_LAN Mitaka LAN
Server NOS NOS
Server OTH Other Service not available in AOTS Service Codes
Server POWER9 Power9 or IBM HSPS
Server Secure Secure
Server UGN UGN
Server U-VPN U-VPN
Service Delivery CORE CORE
Service Delivery SPECSVCS Special Services
SNA APPN Advanced Peer to Peer Network
SNA BB OTHER Any Line, CDRM, SVR Problem
SNA CCU_COMM CCU for Common use
SNA CCU_CSNA CCU for Commercial use
SNA CCU_ISNA CCU for IBM Internal use
SNA CLADCSNA CLAD for Commercial use
SNA CLADISNA CLAD for IBM Internal use
SNA CMC_COMM CMC for Common use
SNA CMC_CSNA CMC for Commercial use
SNA CMC_ISNA CMC for IBM Internal use
SNA IMP/AUTO Any SNA Implementation or Automation Problem
SNA NCPOTHER Any other NCP Problem
SNA NCPOUTAG NCP Outage
SNA OTH Other Service not available in AOTS Service Codes
SNA PAD_CSNA PAD for Commercial use
SNA SVCMGR Service Manager
SNA SYS/JOBS System or Job Performance
System 70/700 SPECSVCS Special Services
TEST_ORT TEST_ORT TEST_ORT
UNKNOWN OTHER Other Remote Access related services
UV-BB BBAND Ultravailable Broadband
UV-BB CONSUMER Consumer Dial
UV-BB DATA Data
UV-BB DR Disaster Recovery Intranet
UV-BB HOST Hosted Ultravailable Data Storage
UV-BB OPTERING Ultravailable Optical Ethernet Ring (OptEring)
UV-BB TOKEN Token Authentication
UV-BB VAULT Vaulted Services
UV-BB VOICE TO VoiceTone
UV-BB WAVE Ultravailable Wavelength
UV-DATA BBAND Ultravailable Broadband
UV-DATA CONSUMER Consumer Dial
UV-DATA DATA Data
UV-DATA DR Disaster Recovery Intranet
UV-DATA HOST Hosted Ultravailable Data Storage
UV-DATA OPTERING Ultravailable Optical Ethernet Ring (OptEring)
UV-DATA TOKEN Token Authentication
UV-DATA VAULT Vaulted Services
UV-DATA VCETONE Voice Tone /E-Contact
UV-DATA WAVE Ultravailable Wavelength
VIDEO-IRES VIDEO Any form of Video related services
Voice CENTREX local telephone company providing custom features
Voice DATA Data
Voice GEOTEL GEOTEL
Voice INTN International Calls (In or Outbound Calling)
Voice LD Long Distance (In or Outbound Calling)
Voice LOCAL Local Calls (In or Outbound Calling)
Voice NA Not Applicable / CPE or Non-Circuit related problem
Voice OPX Any form of OPX Off Premise Extension, ARD Auto Ri
Voice TFN Any form of Toll Free Number Support
Voice TL Any form of Tie Line Support
Voice VIDEO Any form of Video related services
Voice VOICE VOICE
VPN CASERVER CA/Certificate Authority Server
VPN CISCOLOW Low end Cisco to IPSec end point
VPN CISCOS2S High End S2S Cisco
VPN D2FRAME Dial to Frame
VPN EAANALOG Extended Access Analog
VPN EABB Extended Access Broadband/Wireless
VPN EFF2NORT Dial / Efficent to Nortel (Starbucks)
VPN FIP3DTUN Fixed IP and 3D Tunneling
VPN LLAVTS Leased Line AVTS
VPN MPTPPTP Multi-Point-to-Point Tunneling Protocol
VPN NC2CSCO Dial / NetClient to Cisco
VPN NC2FGW NetClient to Frame Gateway
VPN NC2LINUX Dial / NetClient to IPSec LINUX SIG
VPN NC2NORTL Dial / NetClient to Nortel
VPN ATTGate Customers using the ATTGate device
VPN NG2GIG ATTGate to GIG
VPN NGLNXIBM Dial / ATTGate to IBM IPSec LINUX SIG
VPN NORTLS2S High end S2S Nortel
VPN NT2NORTL Dial/Net Client to Nortel
VPN OTHER Other Remote Access related services
VPN SIG Scaleable Interface Gateway
VPN SSL SSL connection
VPN TUNNEL Any form of Tunneling Service
VPN USGNMCEV Enhanced Virtual Private Network Services
VSAT IPVSAT Radio,Video,Voice, IP, X25,SDLC,Token,Web, Async
WAN .comExch .com Exchange
WAN AGN AT&T Global Network
WAN BB_CORE BB Core Switch
WAN BB_EDGE BB Edge Switch
WAN BB_RTR BB Router
WAN BBBB BBBB
WAN DLSw_MEG Disw MEGANET
WAN DLSw_Sec Disw Secure
WAN GFN2225 Global Frame Network
WAN GMN Global Management Network
WAN GMPN Global Multi Protocol Network
WAN INTERNET INTERNET
WAN JHUB_DL J-Hub Dial
WAN JHUB_Sec J-Hub Secure
WAN NA Not Applicable / CPE or Non-Circuit related problem
WAN OPENNET OpenNet
WAN OTH Other Service not available in AOTS Service Codes
WAN POWER9 Power9 or IBM HSPS
WAN SDNS_DL SDNS Dial
WAN SDNS_Sec SDNS Secure
WAN SIP_DL Secure IP Dial
WAN SIP_IEEX Secure IP_IEEX
WAN SIP_IEFT Secure IP_IE_FTP
WAN SIP_Sec Secure IP_Secure
WAN SIP_USF Secure IP_USF
WAN UGN UGN
WAN U-VPN U-VPN
WAN UVPNGems U-VPN GEMS
WAN WAN WAN
WEB MEETING CORE CORE

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