User ID
The User ID is displayed on each page and is read-only.
The user ID is the same as your AT&T BusinessDirect ID.
Problem?
Clicking the appropriate hyperlink takes the user to the Create Ticket screen for that problem type:
- Fault
- Informational
- Service Assurance Change Request
Recent Ticket Activities and Updates
The application provides the most recently updated five (5) tickets for:
- Created By = login user's ID
- Last Update Date is less than or equal to 30 days
The following information is provided in the Recent Ticket Activities and Updates section:
- Ticket Number
- Org Group (displayed for tickets other than BVoIP)
- MCN/GRC/SOC (displayed only for BVoIP tickets)
- Ticket State
- Last Updated Date (the list is sorted on this field in descending order)
Note: Recent Ticket Activities and Updates is not available if you have more than 100 Org Groups.
View Ticket
To view a ticket, enter the ticket number in the text box and click the Go button.
Status of My Ticket?
Clicking the Search Ticket link takes the user to the Search
Ticket screen.
The online help for the Search Ticket screen is provided here.
Local Time Zone
When you log into the application, the Local Time Zone that is provisioned in your User Profile is
displayed on the Home Page.
You have the capability to change the Local Time Zone by clicking on the
Change Time Zone link on the Home Page.
When you click the Change Time Zone link, a short list of valid time zone values
are displayed in a new screen.
When you select a Time Zone from the selection list and the Confirm button, the system will save that setting in your
User Profile.
However, you must refresh your browser to see the time zone change.
Note: The system accounts for daylight savings time for each of the time zones.
The Reset button restores the Time Zone screen to the local time zone selected when the screen was first opened.
To see the long list of time zones, select the View Long List button. You can select a time zone from the long list screen and select Confirm, Reset, or View Short List.
Quick Search
The Quick Search area contains three links which you can use to search for tickets you have created in the last 30 days: Active, Active and Severity 1 or 2, and Active and updated within last 7 days.
Note: Quick Search works only with tickets created in AT&T eMaintenance.
Note: Quick Search is not available if you can view more than 1,000 Org Groups.
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